Production Support Lead-Hybrid
About The Position
We are seeking an experienced Production Support Lead with a strong background in production support and deep technical expertise in .NET, SQL Server, AWS, and ETL processes. The ideal candidate will have 10+ years of hands-on experience in .NET and SQL Server environments, along with proven leadership capabilities in managing production support operations, driving issue resolution, ensuring system stability, and collaborating with cross-functional teams. This role requires excellent verbal and written communication skills, strong stakeholder management, and the ability to lead critical incident response in a fast-paced environment.
Requirements
- 10+ years of experience in .NET and SQL Server, with significant hands-on production support experience.
- Strong background in leading production support for enterprise applications.
- Solid experience with AWS services in a production environment.
- Experience with ETL tools/processes and troubleshooting data integration workflows.
- Strong knowledge of incident management, problem management, change management, and release support.
- Ability to analyze logs, debug issues, and resolve application, database, and batch processing problems.
- Experience with performance tuning, query optimization, and SQL troubleshooting.
- Familiarity with monitoring tools, ticketing systems, and support processes.
- Proven experience handling high-severity incidents and driving root cause analysis.
- Excellent leadership, stakeholder management, and team coordination skills.
- Outstanding verbal and written communication skills.
- Minimum 8 years Application Support experience
- Minimum 8 years .NET experience
Nice To Haves
- Experience working in 24/7 support models or global support environments.
- Exposure to scripting or automation for support tasks.
- Familiarity with DevOps practices, CI/CD pipelines, and cloud-based production operations.
- Experience in regulated or high-availability environments is a plus.
Responsibilities
- Lead the production support function for business-critical applications and platforms.
- Manage and mentor production support team members, ensuring high performance and continuous development.
- Serve as the primary escalation point for complex production issues and critical incidents.
- Drive root cause analysis, problem management, and implementation of preventive measures.
- Monitor application health, system performance, and job execution to ensure platform stability and availability.
- Support and troubleshoot applications built on .NET, SQL Server, AWS, and ETL-based data pipelines.
- Coordinate with development, infrastructure, QA, DevOps, and business teams to resolve incidents and deploy fixes.
- Ensure timely resolution of production tickets in line with SLAs and business expectations.
- Lead incident management calls, provide status updates, and communicate effectively with technical and non-technical stakeholders.
- Analyze recurring issues and recommend improvements to enhance application reliability and supportability.
- Oversee deployment support, release validation, and post-release monitoring.
- Develop and maintain support documentation, runbooks, SOPs, and knowledge base articles.
- Drive automation and process improvement initiatives to improve support efficiency and reduce manual effort.
- Participate in on-call support and manage major incident response as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
