Production Support Engineer

GFT Technologies SE • Toronto, ON

1d

About The Position

We’re looking for a Production Support Engineer (L1 / L1+) to join a high-performing team supporting mission-critical Equities and Risk platforms. This role sits at the intersection of technology, trading operations, and data, offering exposure to real-time systems in a fast-paced financial environment. If you’re analytical, enjoy troubleshooting complex systems, and want to build expertise in front-office support, this role offers strong growth potential.

Requirements

• 2–5 years of experience in Production Support, Application Support, SRE, or Backend Engineering
• Strong understanding of Java-based applications and backend systems
• Hands-on experience working in Linux/Unix environments
• Solid SQL skills with the ability to investigate data issues
• Familiarity with monitoring/logging tools such as: Splunk, Grafana, Kibana / ELK Stack
• Understanding of distributed systems and APIs
• Exposure to: Kafka or messaging systems, REST APIs, CI/CD pipelines, Git
• Strong problem-solving and analytical skills
• Effective communication skills and ability to work in a collaborative environment

Responsibilities

• Monitor and support production applications for equities trading, pricing, and risk systems
• Perform first-line investigation and triage of incidents, alerts, and batch failures
• Support daily risk and pricing processes critical to business operations
• Analyze application logs, workflows, and data flows to identify root causes
• Escalate complex issues to engineering teams with clear analysis and context
• Execute and improve operational procedures and controls
• Support and maintain workflow scheduling and orchestration pipelines (e.g., Airflow)
• Ensure data availability and integrity across systems
• Collaborate with traders, developers, and global support teams
• Participate in release cycles, deployments, and validation activities
• Contribute to automation, monitoring enhancements, and continuous improvement initiatives
• Maintain clear and up-to-date runbooks and documentation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed