Production Support Engineer
About The Position
We are seeking an L1 / L1+ Production Support Engineer to join the Equities Support organization of a global banking client. This team operates in a follow-the-sun support model and provides operational support for pricing, risk, and market data platforms used by trading and risk teams across APAC markets, with a strong focus on Hong Kong operations. This role combines application support, incident management, monitoring, troubleshooting, and light automation/development work. The ideal candidate is analytical, technically curious, and comfortable working in fast-paced, high-pressure financial environments.
Requirements
- 2–5 years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), or Backend Engineering
- Good understanding of Java-based applications and backend systems
- Experience working in Linux/Unix environments
- Strong SQL skills and ability to investigate data-related issues
- Experience with monitoring and logging tools such as: Splunk, Grafana, Kibana, ELK Stack
- Understanding of distributed systems and APIs
- Familiarity with: Kafka or messaging systems, REST APIs, CI/CD pipelines, Git
- Strong troubleshooting and analytical abilities
- Excellent English communication skills
Responsibilities
- Monitor and support Equities and Risk applications in production environments
- Perform first-line investigation and triage of incidents, alerts, and batch failures
- Support overnight and morning risk/pricing computations for trading desks
- Analyze logs, workflows, and data flows to identify root causes
- Escalate complex issues to L2/L3 teams with appropriate analysis and context
- Execute operational procedures and support business-critical daily processes
- Support Airflow workflows and scheduling pipelines
- Validate market and risk data availability and integrity
- Collaborate with traders, developers, and support teams across multiple regions
- Participate in production deployments and release validations
- Contribute to automation, monitoring, and operational improvement initiatives
- Create and maintain operational documentation and runbooks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
