Production Support Engineer (Salesforce)
About The Position
Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management. Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Requirements
- 7 to 12 years of experience in Application/Production Support
- Production Support (L2/L3) in enterprise applications
- Scripting / Automation: Python (or similar)
- Systems & Databases: Linux/Windows + SQL
- ITIL Processes: Incident, Problem, Change Management
- Monitoring & Stability mindset (proactive support, root cause analysis)
- Strong analytical, communication, and stakeholder management skills
- Ability to operate in a fast-paced, high-pressure trading environment
- Proactive, detail-oriented, and automation-focused mindset
Nice To Haves
- Prior experience in Capital Markets / Investment Banking platforms strongly preferred
- Monitoring Tools: Geneos, AppDynamics, Dynatrace
- Scheduling Tools: Control-M / Autosys
- DevOps / CI-CD: Jenkins, GitHub, Ansible
- Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes
- Knowledge of Salesforce / Capital Markets platforms
Responsibilities
- Provide L2/L3 production support for front‑office users across global platforms
- Manage incident, problem, and change (ITIL) processes
- Coordinate releases, bug fixes, and enhancements with internal teams and vendors
- Improve system reliability through monitoring and automation (DevOps/CI-CD)
- Perform capacity planning and disaster recovery coordination
- Maintain documentation, runbooks, and knowledge sharing
- Partner with business, technology, and compliance teams
- Participate in on-call / weekend release rotation
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
