Production Support Engineer Manager

Canadian Imperial Bank of Commerce•Chicago, IL

7d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As the Senior Lead Manager for Record Remediation and PrivateLink Update initiatives, you will lead a cross-functional team responsible for the maintenance, integration, and implementation of OpenText software applications and associated technology solutions. Reporting to senior leadership, you will drive project delivery, ensure operational stability, and manage incident, problem, and change activities for these critical technology projects. You will partner with business, technology, risk, compliance, and vendor teams to achieve strategic outcomes aligned with organizational goals. CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days may be remote. This role also requires occasional travel.

Requirements

8-12 years of recent experience in Production Support Engineering
Led technology teams
Managed production incidents
Ensured prompt restoration of service
Oversee the execution of Record Remediation and PrivateLink Update technology initiatives
Implementation of OpenText software
Develop strategic roadmaps
Drive timely, transparent project delivery
Well-versed in monitoring, alerting, logging, and support tools
Approach aligns technology initiatives with broader business objectives
Extensive knowledge of banking products, services, and industry regulations
Substantial experience in IT service management
Comprehensive understanding of incident, problem, change, and major incident processes
A degree or diploma in Computer Science, Engineering, MIS, or a related field or relevant certifications is required
Collaborative leader and a strategic thinker
Thrive in cross-functional environments, leading teams and partnering with stakeholders to drive outcomes and foster a culture of continuous improvement
Skilled in communication and stakeholder engagement
Verbal and written communication skills enable you to provide clear updates on service health, risks, and improvement activities
Bring your real self to work, and you live our values - trust, teamwork, and accountability.

Responsibilities

Lead the execution of Record Remediation and PrivateLink Update technology initiatives, developing strategic roadmaps and ensuring timely, transparent project delivery.
Oversee solution requirements, design reviews, technology test planning, and coordinate software application testing, change management, configuration, installation, and ongoing support.
Manage incident, problem, and change activities, including major incident response and root-cause resolution to maintain operational stability and performance.
Partner with business, technology, risk, compliance, and vendor teams to drive strategic outcomes and ensure alignment with organizational goals.
Lead, coach, and develop a high-performing team, fostering accountability, collaboration, and continuous improvement.