Production Support Engineer II

CIBC • Chicago, IL

4d • $83,100 - $115,400 • Hybrid

About The Position

As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform built using SAS Viya 3.5. This platform is used for customer risk rating, transaction monitoring, and regulatory reporting. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days may be remote.

Requirements

• 1-2 years of technical experience in application or production support within banking or financial services environment.
• Experience with Linux virtual machines and command-line interface.
• Writing SQL queries.
• Technical understanding of cloud computing (preferably Azure).
• Strong communication skills.
• Ability to prioritize work effectively in a fast-paced environment.

Nice To Haves

• Experience or familiarity with SAS Viya.
• Relevant certifications.
• SAS Certified Specialist: Administration of SAS Viya exam.
• Relevant Microsoft Azure training.

Responsibilities

• Investigate application issues; prioritize incidents based on impact and severity.
• Identify root causes and implement solutions to prevent recurrence.
• Apply IT Infrastructure Library (ITIL) practices for incident, change, and problem management.
• Write complex SQL queries; troubleshoot extract, transform, and load (ETL) pipelines.
• Manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure.
• Oversee production changes affecting CIBC’s SAS Viya AML platform, including bug fixes and version upgrades.
• Perform disaster recovery tests.
• Build trusted working relationships with business stakeholders, technology partners, and external vendors.
• Express technical concepts to non-technical audiences with precision and clarity.
• Stay up-to-date with emerging technologies, changes in the banking industry, and regulatory developments.

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance
• Disability
• Other Insurance Plans
• Paid Time Off (including Sick Leave, Parental Leave, and Vacation)
• Holidays
• 401(k)
• Incentive compensation plan
• Discretionary bonus component
• Banking benefits
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed