Production Support Engineer I

Labcorp•San Francisco, CA

8d•$31 - $40•Onsite

About The Position

Labcorp is seeking a Production Support Engineer I to join its Invitae Genetics team in San Francisco, CA. This role is responsible for the general health of instrumentation at Invitae through instrument calibration, installation, testing, and maintenance. The Production Support Engineer I will act as the key point of contact between equipment vendors and the Invitae clinical laboratory, carrying out preventive maintenance tasks and performance testing on production instruments. They will troubleshoot and repair ancillary laboratory instruments, triage emergent errors, and escalate issues as needed. The role also involves supporting lab staff, commissioning and validating new instrumentation, documenting all repairs and maintenance, maintaining an inventory of equipment and supplies, and coordinating with vendors. Additionally, this position will involve training new team members and creating/revising SOPs and training resources.

Requirements

Bachelor’s degree in Biology, Chemistry, Engineering or related field
1 or more years of experience in a high complexity lab environment as an operator, lab technician, lab assistant, accessioner, or lab equipment support role
Troubleshooting skills, quality mindset, and ability to thrive in a fast-paced environment
Strong organizational skills, as well as written and verbal communication skills
A customer service attitude and a personality that allows you to derive personal satisfaction from helping others
Ability to work full-time schedule, with the flexibility to support the lab on either an early or evening shift, that may take place on weekends
Cross-functional collaboration with automation and assay development teams as well as quality and production
Equipment operation, maintenance, repair, and troubleshooting
Ability to work under pressure, especially with time and resource constraints
Ability to communicate using technical language and develop a technical vocabulary
Able to lift up to 50 pounds

Nice To Haves

1 or more years experience working in a high sample volume FDA, ISO 13485/15189, GMP, GLP and/or CAP/CLIA certified laboratory
1 or more years experience working in a clinical genetics laboratory
1 or more years experience in providing equipment support and communicating with vendors
1 or more years experience with NGS (next generation sequencing) technologies
Desire to learn and support special improvement projects
Some travel for those who require vendor training (Reno, Boston, Bay Area)

Responsibilities

Responsible for the general health of instrumentation at Invitae through instrument calibration, installation, testing, and maintenance
Act as the key point of contact between the equipment vendors and the Invitae clinical laboratory
Carry out preventive maintenance tasks and performance testing on production instruments
Troubleshoot and repair ancillary laboratory instruments (ex: sequencers, genetic analyzers, spectrophotometers, thermal cyclers), triage emergent errors and escalate issues to subject matter experts as needed
Support lab staff by responding to work requests and offering assistance promptly
Support commissioning, validating (IQ/OQ/PQ) and testing of new instrumentation
Document all repairs, maintenance activities and equipment qualifications
Maintain an inventory of equipment, tools and supplies
Complete and maintain technical documentation
Monitor and maintain cold storage for the site
Coordinate with vendors to schedule PMs, request support, and request quotes for instrumentation, parts and service
Train new team members and ensure their competency. May coach and mentor junior or new team members, offering guidance to team members who are developing skills
Create and revise SOPs and training resources