Production Support Analyst

DANE LLC•ARLINGTON, VA

68d•$85,000 - $95,000•Hybrid

About The Position

At DANE, we put talented people on programs that matter. From day one, you’ll have competitive benefits, aggressive PTO, and the opportunity to do meaningful work on some of the most mission-critical systems in the federal government. We are seeking a Production Support Analyst to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions. This position focuses on diagnosing and resolving advanced application and data issues escalated from Tier I and Tier II teams, collaborating closely with development and other IT groups across a complex, multi-stack production environment built on .NET, Java, and Oracle platforms. The environment is evolving toward greater use of automation and data-driven tools, and the ideal candidate brings curiosity and a willingness to grow alongside it.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
Active DoD Secret Clearance or higher required
Minimum 4+ years of experience in a Tier III Application Support or Production Support Analyst role
Strong problem-solving skills with the ability to break down complex technical and process-related issues to identify root causes
Experience supporting applications developed on .NET, Java, and Oracle database platforms
Strong SQL scripting experience, including writing queries and performing backend data modifications using SQL and TOAD
Experience with enterprise support tools, including ServiceNow, CLM, jQuery, and SharePoint
Excellent verbal and written communication skills with the ability to explain technical issues clearly to non-technical users and collaborate effectively with development and IT teams

Nice To Haves

Beginner-level experience with Python scripting for basic automation, diagnostics, or data processing
Familiarity with C# applications for troubleshooting or support purposes
Experience building or supporting Power BI dashboards or reports
Demonstrated interest in learning and supporting automation and AI-assisted operational workflows as the environment evolves

Responsibilities

Monitor production applications, scheduled jobs, and the incident management ticketing system (ServiceNow)
Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams
Investigate application and data-related issues, determine root causes, and either resolve issues or collaborate with development and other IT teams for resolution
Collaborate with development teams by providing detailed analysis, logs, and findings that assist with root cause identification and prioritization of fixes
Write and execute SQL queries to analyze tables, grants, functions, procedures, packages, and triggers using SQL and TOAD
Perform backend data modifications using SQL in accordance with change management and security procedures
Assist in the creation and maintenance of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) to improve issue resolution and reduce escalation volume
Support applications built on .NET, Java, and Oracle database platforms
Work within enterprise tools, including ServiceNow, CLM, jQuery, and SharePoint
Support operational reporting and analysis efforts, including basic Power BI dashboards
Utilize beginner-level scripting or automation (Python or C#) to assist with diagnostics, data handling, or operational efficiencies as appropriate