Production Support Analyst

OnePoint•Montreal, QC

10d•Hybrid

About The Position

At Wepoint, we are looking for committed talents who are ready to share their expertise within open and collaborative teams, and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve. At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients — this is what we expect from our future colleagues. Do you thrive in fast-paced environments and enjoy the challenge of solving complex production issues? If so, we want you to join our team as an Application Production Support Analyst! This is a central and dynamic role, as you will provide technical and functional support for applications used by brokerage and risk analysts based in New York. Excellent communication and social skills and knowledge of ITIL best practices are essential, as you will be responsible for supporting and maintaining our applications.

Requirements

Bachelor's degree in computer science, engineering, or equivalent professional experience
Minimum of three years of experience as an application support analyst
Strong Linux administration skills
Experience with SQL and Python
Experience with ITIL methodology
Strong problem-solving skills and attention to detail
Good communication and collaboration skills
Excellent communication skills in English, as the position requires communicating with clients outside Quebec
Only candidates legally authorized to work for any employer in Canada will be considered.

Nice To Haves

Industry-related certification is an asset

Responsibilities

Part of an IT team (Development and Support) in a brokerage office
Work closely with the development team to provide the best services to our brokers and help prevent or repair major incidents in production
Perform morning checks to ensure that production is stable before the financial markets open
Manage the user ticket log using Unity during the day
Use problem-solving skills to troubleshoot applications
Willing to learn key production support practices and acquire financial expertise from experienced professionals
Perform evening checks to ensure that production is stable before the Asian markets open
Opportunity to improve technological expertise by spending time on automation using Elasticsearch/Kibana, Scripting, Bots, Autosys, etc.

Benefits

Minimum of 3 weeks of vacation starting from the first year
Comprehensive group insurance with a generous employer contribution
Employer contribution to a group RRSP
Full remote work flexibility: Hybrid, Remote, or On-site
A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.
Annual IT equipment budget
A balanced work environment with flexible working hours
Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.
An international community of experts ready to share their knowledge
A company culture focused on individuals’ needs and their belonging to a strong community.