Junior Analyst, Production Support

JLL • Edmonton, AB

7d • Onsite

About The Position

As a Junior Analyst in Production Support at JLL, you'll be an essential part of our technology operations team, ensuring the smooth and efficient functioning of our production systems and applications. This role focuses on monitoring, troubleshooting, and resolving technical issues to maintain optimal system performance and minimize business disruption. You'll work collaboratively with cross-functional teams to support JLL's technology infrastructure while developing your technical expertise in a dynamic, fast-paced environment. This is an excellent opportunity for an emerging IT professional eager to build a strong foundation in production support and contribute to JLL's commitment to operational excellence.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field, or equivalent practical experience
• 1-2 years of experience in IT support, production support, or a related technical role
• Basic understanding of system monitoring tools, ticketing systems, and incident management processes
• Fundamental knowledge of databases (SQL queries), operating systems (Windows/Linux), and application troubleshooting
• Strong problem-solving skills with the ability to analyze technical issues logically and methodically
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders

Nice To Haves

• Familiarity with ITIL framework and IT service management best practices
• Exposure to scripting languages (Python, PowerShell, Bash) for basic automation tasks
• Experience working in an Agile or DevOps environment
• Knowledge of cloud platforms (Azure, AWS) and related services
• Ability to work effectively under pressure and manage multiple priorities simultaneously
• Self-motivated learner with a strong desire to develop technical skills and grow within the organization
• Experience in real estate technology or corporate IT environments is a plus

Responsibilities

• Monitor production systems and applications to identify and resolve issues proactively, ensuring minimal downtime
• Respond to support tickets and incidents in a timely manner, troubleshooting technical problems and escalating complex issues when necessary
• Document incident resolutions, root cause analyses, and standard operating procedures to build a comprehensive knowledge base
• Collaborate with development, infrastructure, and business teams to implement fixes and deploy system updates
• Perform routine system checks, validations, and maintenance tasks to ensure system stability and performance
• Participate in on-call rotation to provide after-hours support for critical production incidents
• Assist in testing and validating system changes before deployment to production environments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level