Production Supervisor - 3rd Shift

Doxim•Phoenix, AZ

4d•Onsite

About The Position

As experts in print, mail, and digital communications for over 25 years, Doxim's best-in-class communications management solutions have enabled their 1,500+ customers to reach their organizational goals. Doxim offers a strong team culture, industry impact, and opportunities for career advancement. This Production Supervisor role is onsite in Phoenix, AZ, and operates on the 3rd shift.

Requirements

Analytical and critical thinking
Written and oral English communication
Time management including work planning, prioritization, and organization
Ability to handle multiple priorities or tasks
Self-starter and quick learner
Detail-oriented
Active listener
Ability to collaborate and work autonomously
Flexible and adaptable
Ability to recognize, motivate, and coach team members
Foundational understanding of print production workflows, customer communications, and related quality control processes
Ability to act in a confidential manner
Readiness to accept challenging assignments
Basic conflict resolution
Understanding of interconnected upstream and downstream production processes
Relationship building and influencing skills
Ability to direct day-to-day tasks and enforce standard procedures
Hands-on leadership with willingness to perform work alongside team
Ability to break down operational issues and communicate next steps clearly
High school diploma required
Proficient knowledge and experience with MS Office
Proficient knowledge and experience with Production systems and workflow tools used in print and/or customer communications environments
Proficient knowledge and experience with Basic HRIS functions (time entry, scheduling)
2–3 years in print production, mail operations, customer communications, or related domain
Prior informal leadership, shift lead, or team lead experience strongly preferred.

Nice To Haves

Post-secondary education (certificate or diploma in print technology, operations, or related field)
General knowledge of HR practices and labor law requirements
Print industry certifications (e.g., G7, Lean fundamentals, safety training)

Responsibilities

Oversee day-to-day operations within a production area or shift, ensuring quality, accuracy, and on-time completion of output.
Assign work, schedule resources, and monitor workflow to meet production commitments and service-level agreements.
Provide hands-on support to team members, stepping in to resolve issues related to equipment, processes, and job prioritization.
Coach and guide production staff, supporting skill development and reinforcing safe work practices.
Interview and provide input into hiring decisions; participate in onboarding and training of new team members.
Provide performance feedback and input into the company’s performance management process.
Monitor adherence to standard operating procedures (SOPs), company policies, and work instructions.
Communicate operational updates, schedule changes, and priorities to the team clearly and consistently.
Partner with the Manager to identify process improvements, reduce waste, and optimize throughput.
Assist in maintaining inventory of supplies and materials critical to print production and delivery.
Ensure equipment is used properly, report issues promptly, and coordinate with maintenance teams as needed.
Support customer communications objectives by ensuring accuracy and consistency of output (print, mail, digital communications, data-driven statements, etc.).
Track basic KPIs (e.g., productivity, quality, error rates, rework) and escalate concerns to Manager promptly.