Production Supervisor - Day Shift - Days Off: Sunday, Monday & Tuesday

Home Chef • Baltimore, MD

4d • Onsite

About The Position

The Production Supervisor role follows a Day Shift Schedule, working from 7:00 AM - 5:30 PM, with designated days off on Sunday, Monday, & Tuesday. The Supervisor must execute the production plan as established by the Shift Manager and supervise an assigned team consisting of hourly production leads, production associates, machine leads and machine operators throughout the shift. The Supervisor is responsible for managing the performance of the individuals reporting to their respective team which includes participating in hiring, having coaching discussions, delivering feedback, and conducting performance reviews. Supervisors must be able to oversee multiple activities simultaneously and take ownership of the output of leads and associates working on their team. The Supervisor is responsible for exhibiting a strong working knowledge of all machinery, equipment, and processes and must be able to perform basic troubleshooting processes. The Supervisor must be able to manage and troubleshoot all technological tools used in production (e.g., production tracker, scanners, date coder, etc.). The Supervisor is also expected to work closely with other functions within the facility to execute plant-wide initiatives.

Requirements

• Minimum of 2+ years of successful supervisory or leadership experience in a fast-paced environment.
• Cross-functional experience in 2 more departments (warehouse, production, quality, procurement etc.) preferred.
• Track record of driving KPIs and meeting or exceeding goal required.
• Experience in developing team members through both leading and managing.
• Proficient with Excel or Google Sheets, ERP systems, and mobile technology (tablets, cell phone, etc).
• Open availability to work weekend shifts.
• Must be able to lift up to 49 pounds occasionally with or without reasonable accommodation.
• Must have floor presence and be able to stand/walk for up to 10-12 hours in a cold environment less 40 degrees.
• General high school degree, or equivalent, (e.g. GED).

Nice To Haves

• Cross-functional experience in 2 more departments (warehouse, production, quality, procurement etc.)

Responsibilities

• Arrive prior to the start of production to receive the day’s production plan from the Shift Manager.
• Coordinate with production leads to set up all tables and/or lines prior to the arrival of production associates.
• Manage delegation of production tasks to production leads and ensure proper staffing for all tasks.
• Work with the warehouse team to ensure all product required for production tasks has been dropped to the production floor in the quantities required for the production plan.
• Set up for each activity according to standard operating procedures (SOPs).
• Coach production leads on set up processes and procedures to ensure that SOPs for table and line set up are followed.
• Ensure workstations are setup for each production activity (labeling, portioning, meal bagging) in a manner that ensures we meet production targets.
• Share recommendations for improvements to safety, equipment, and/or SOPs with Continuous Improvement Manager.
• Demonstrate leadership during adoption of new processes and continually work to identify opportunities to gain efficiency and improve quality in production.
• Oversee the portioning and meal bagging tables/lines and manage the output of their respective lines.
• Inspect working area and hold team accountable for maintaining a clean, safe work environment and operating in a safe manner.
• Ensure all tables are operating according to Home Chef standard operating procedures.
• Ensure leads are properly utilizing production sheets and coming prepared to shift with multiple copies, if needed.
• Ensure teams are on track to meet production targets for the day.
• Verify that all meal bagging and portioning pods clearly understand what’s expected of them in terms of output and quality standards, as well as tracking progress through the day via internal apps and tracking tools.
• Identify opportunities to improve portioning and meal bagging efficiency and share ideas with Continuous Improvement team.
• Speak professionally and respectfully to leads and associates and provide on-the-floor coaching and motivation to boost production pace and improve quality.
• Anticipate product and packaging shortage issues and work with warehouse and/or runners to deliver more product to the floor to prevent a production halt.
• Work with the quality team to resolve issues identified related to food safety and/or product quality.
• Escalate quality issues that may result in future product shorts to shift manager and procurement.
• Take responsibility for the accuracy of counts conducted by the leads through submissions and physical inventory reconciliation.
• Coach the leads on best practices related to counts, submissions, and usage of Ops Apps.
• Demonstrate working knowledge of all production equipment and machinery (date coder, sprinter, PS-125, piston fillers) and can perform basic troubleshooting processes.
• Oversee shipping lines.
• Work with the warehouse team and runners to ensure all product required for shipping is present on the line and that sufficient replenishment quantities are available on the floor, requesting product through internal ERP systems as needed.
• Work with the warehouse team to improve standard processes and procedures related to line set-up.
• Utilize boxing line set up sheet to verify line prior to the start of shipping.
• Follow shipping SOPs and coach leads and associates on shipping line SOPs.
• Make sure the shipping line remains organized throughout the entire shift.
• Work with the quality department to ensure appropriate levels of FSQA staffing on the line.
• Manage the pace of the shipping line, ensuring team is on pace to meet production targets and monitors hourly vs. internal tools.
• Demonstrate working knowledge of all shipping line equipment and technology and can perform basic troubleshooting procedures (scanners, case sealers, etc.).
• Ensure counts delivered by their leads are accurate.
• Ensure all SOPs for inventory management are being followed by all leads and associates (standard number of portions and meal bags in a tote, standard number of totes in a tower, tower labeling procedures).
• Ensure WIP is stored in proper location.
• Hold leads accountable for delivering accurate counts.
• Ensure counts are accurate and enter production numbers into tracker and/or approve progress submitted by leads.
• Identify possible issues with production counts and issues with tracker and escalate them to production manager or shift manager.
• Continually promote and uphold employee and food safety.
• Ensure Leads / FSQA are conducting a GMP check on all their associates at the start of the shift and after lunch.
• Call out and correct GMP violations when they occur and serve as an example of proper GMPs.
• Understand the complete scope of GMPs.
• Ensure working conditions are safe and that the team is using best safety practices (e.g., proper lifting technique, proper storage of blue wheels, etc.).
• Ensure all work areas and work surfaces are clean prior to starting production.
• Ensure work surfaces are properly sanitized when production team transitions between activities.
• Conduct daily sanitation walkthrough with FSQA when requested.
• Ensure that product is staged in a food safe manner.
• Support the efforts of the company to maintain our food safety system (SQF) and quality programs.
• Facilitate and lead huddles with assigned team to communicate safety topics, production plans, GMPs and changes to processes.
• Work with their leads to help them better motivate and coach their assigned team of associates.
• Train leads on their assigned team on all SOPs and actively coach leads when SOPs are not executed.
• Coach and work with leads on problem solving as obstacles impacting production pace, safety, quality, or planned activities arise.
• Manage conflict among employees on their assigned team as needed, but escalate more serious issues to the Shift Manager.
• Evaluate performance of their assigned team and provide performance feedback on an ongoing basis.
• Participate in the hiring/promotion process of associates and leads for their team.
• Cultivate a culture of mutual respect and demonstrate a “Safety First, Quality Always” mentality.
• Be approachable and collaborative with all hourly production associates and leads, especially their team.
• Take ownership of production tracker, ensuring all progress is entered and accurate.
• Work towards mastery of production tracking tools.
• Write “End of Shift” report via internal tools.
• Make sure all required items are communicated to supervisors on the subsequent shift in the shift handoff.

Benefits

• Medical, dental, vision, life and disability insurance available
• Paid holidays, sick time and vacation time
• 401k program
• Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED