Shift Manager - 1st Shift - Days Off: Tuesday & Wednesday

Home Chef • Bedford Park, IL

13d • $83,000 - $93,000 • Onsite

About The Position

Home Chef is seeking a Shift Manager for their 1st Shift operations. This role is responsible for creating and executing shift-level production plans, ensuring supervisors meet production output, efficiency, safety, and food safety standards. The Shift Manager acts as a decision-maker in the absence of a department head and escalates critical issues. The position requires a strong understanding of Standard Operating Procedures (SOPs) and a commitment to fostering a safe and productive work environment. This role is crucial in maintaining Home Chef's commitment to delivering high-quality meal solutions.

Requirements

• Completion of a four-year degree program in a related field such as Business Administration OR equivalent level of experience in operations.
• Minimum of 3 years of successful managerial leadership experience in a fast-paced environment.
• Track record of driving KPIs and meeting or exceeding goals.
• Experience in developing team members through both leading and managing.
• Strong track record of people leadership experience and positive culture management/improvement.
• Proficient with Excel, ERP systems, and mobile technology (tablets, cell phone, etc.).
• Must be able to lift up to 50 pounds with or without reasonable accommodation.
• Must have floor presence and be able to stand/walk for up to 12 hours in a cold environment up to 40 degrees F.
• Must be available to respond to work related inquiries during off hours (including nights and weekends).
• Flexibility to change processes quickly and adhere to day end goal.
• Communicates and leads safety above all else and create culture around it.
• Full knowledge of SQF, HACCP and GMP programs.

Nice To Haves

• Cross-functional experience in 2 or more departments (warehouse, production, quality, procurement etc.) preferred.

Responsibilities

• Create and implement effective shift-level production plans based on weekly targets, addressing any outstanding activities from the previous shift.
• Communicate production plans and set clear goals for supervisors.
• Adjust production plans in response to quality issues, shortages, or staffing changes.
• Minimize downtime by proactively identifying and resolving production issues.
• Track production progress against the plan and ensure targets are met.
• Assign tasks to Gatekeepers for data accuracy and organization of inventory.
• Attend daily cross-departmental huddles to relay important messages.
• Share production plans with FSQA and Warehouse departments to facilitate support.
• Problem-solve cross-functional issues with FSQA and Warehouse departments.
• Ensure on-time, in-full shipments and meet meals/hour targets.
• Oversee timely and appropriate completion of performance reviews for supervisors.
• Hold team members to high expectations and address underperformance.
• Solicit feedback from other leaders regarding team performance.
• Conduct quarterly performance reviews for production supervisors and provide prompt feedback.
• Model strong people leadership skills and develop these skills in supervisors.
• Recognize team members for strong performance and positive behaviors.
• Ensure team structure is maintained and supervisors conduct routine check-ins.
• Foster a coaching culture by providing feedback to supervisors and working through them to provide feedback to leads and associates.
• Partner with HR and temp agencies to manage staffing and attendance.
• Manage time off requests for supervisors and act as an escalation point for associate requests.
• Provide disciplinary actions for hourly employees in conjunction with supervisors and HR.
• Communicate performance issues with temporary staff to agency representatives and HR.
• Make shift decisions based on SOPs and management guidance, including responding to adverse events or material shortages.
• Ensure compliance with Home Chef GMPs and operational guidelines.
• Maintain a clean and safe work environment, addressing safety hazards.
• Coach supervisors on conducting safety investigations and escalating structural issues.
• Support the company's food safety system (SQF) and quality programs.
• Uphold Home Chef’s Cardinal Rules of Safety and Food Safety.
• Prioritize safety in all business decisions and hold direct reports accountable for safe execution.
• Lead safety meetings for the entire shift.
• Ensure completion of Behavioral Safety Observations, Near Misses, and Food Safety Call It Outs.
• Participate in Incident Review Board meetings and follow up on corrective actions.
• Support Home Chef’s Safety Goals and be accountable for injury rates.
• Complete all required training and enforce team completion of compliance and leadership training.
• Support and participate in emergency activities.
• Maintain strong Safety Records, Error Rates, and OTFR for the shift.
• Partner with Continuous Improvement to identify and implement process changes for efficiency.
• Demonstrate deep knowledge of all production SOPs and cross-departmental procedures.
• Set expectations for strict adherence to all SOPs.
• Create a culture of SOP feedback and work to revise SOPs.
• Drive process changes during SOP modifications rollouts.
• Participate in the SOPs audit program.

Benefits

• Medical, dental, vision, life and disability insurance available
• Paid holidays, sick time and vacation time
• 401k program
• Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager