Production Supervisor, Online

The Bernard Group•Chanhassen, MN

2d•Onsite

About The Position

Smartpress, a 100% employee-owned, fast-growing online printing service, is seeking a Production Supervisor to join their Bindery and Print team. This role involves overseeing the bindery and print department, supervising, mentoring, and coaching employees. The Production Supervisor will lead a team of bindery/digital print leads and operators, ensuring efficient equipment operation, adherence to quality standards, and timely completion of print finishing tasks. Responsibilities include training employees on machine setup, SOPs, and process flow, managing variable costs, reducing waste and rework, and supporting Continuous Improvement initiatives. This position also handles performance reviews, staff development, employee engagement, labor scheduling, and disciplinary actions.

Requirements

High School diploma or equivalent GED
A minimum of 3 years experience in a manufacturing environment
Effective communication, both verbally and in writing
Strong interpersonal skills including demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
Basic computer skills, including Pace and Google
Self-motivated, a fast learner, and show initiative to seek out customer and corporate needs
Ability to be flexible and reprioritize as needed based on business needs
Strong organizational skills to handle multiple projects at the same time, while keeping records detailed and accurate
Willing to admit when you make a mistake
Accurate with the work assigned
Adaptable and willing to wear whatever hat gets the job done

Nice To Haves

Experience in the printing industry as a Production or Assembly Lead
OSHA 10 Hour certification

Responsibilities

Supervise and mentor a team of bindery or large format operators, providing guidance, training, and support to ensure employee engagement, optimal performance, productivity, and teamwork through the creation of a safe and inclusive environment.
Work closely with Production Leads to plan, organize, and prioritize bindery jobs based on production schedules, customer requirements, and deadlines, allocating resources effectively to meet targets.
Operate and oversee the operation of various bindery equipment, including cutters, folders, stitchers, binders, laminators, coaters, and other finishing machinery, ensuring proper setup, calibration, and maintenance or large format machinery.
Monitor output quality throughout the bindery process, conducting regular inspections, troubleshooting issues, and implementing corrective actions to maintain high standards of print finishing.
Coordinate with prepress, printing, and shipping departments to ensure seamless workflow integration, timely job handoffs, and efficient use of resources to meet project timelines.
Identify opportunities for process improvements, cost reductions, and efficiency gains within the bindery department, implementing best practices, technology upgrades, and workflow optimizations as appropriate.
Set high performance expectations and provide feedback, both positive and constructive to ensure those expectations are met. Use training and skills matrix to identify, develop, and train operators. Mentor and coach Leads furthering their leadership path.
Collaborate with customer service to address client inquiries, resolve issues, and ensure customer satisfaction with finished products, providing proactive communication and support throughout the production process.
Enforce safety protocols, procedures, and regulations within the bindery department, conducting safety training, inspections, and accident investigations to maintain a safe working environment.