Production Supervisor

CTDI•El Paso, TX

About The Position

CTDI is an engineering, repair, and logistics company serving wireless telecommunications, high-speed internet, and cable providers. The Production Supervisor coordinates and assigns production workers’ activities, supervises production operations in assigned areas or shifts, and ensures production targets, quality standards, and P&L results are achieved. The role works in a warehouse environment on the first shift, Monday through Friday, from 7:00 a.m. to 3:30 p.m. The supervisor oversees workers operating production machinery, assembling items, performing quality control, and packaging goods for shipment. The role coordinates department workflow, staffing, and inventory; supports employees through training and feedback; monitors performance and quality; resolves escalated issues; and communicates with management, customers, and the next shift. The position also supports P&L forecasting and analysis, labor planning, and scheduling, while ensuring compliance with safety regulations, company policies, and industry standards. CTDI offers weekly pay, a monthly incentive bonus, and a positive, team-oriented, inclusive workplace. Benefits include health, dental, vision, and prescription coverage; paid holidays, vacation, and sick/personal time; 401(k); life and disability insurance; an employee assistance program; a flexible spending account; and tuition reimbursement. Applicants must be authorized to work in the United States and be at least 18 years old. Visa sponsorship is not available. CTDI is an equal opportunity employer.

Requirements

At least 1 year of leadership experience; experience in a materials or distribution environment is preferred.
Problem-solving and decision-making skills, with a strategic, results-oriented approach and a focus on continuous improvement.
Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
Strong leadership and interpersonal abilities, with effective verbal and written communication skills.
Ability to engage professionally with customers.
Strong computer skills, including proficiency in Microsoft Office.
Must be authorized to work in the United States.
Must be at least 18 years old.

Nice To Haves

Previous experience in high-volume distribution, manufacturing, technical service such as testing and repair, or forward logistics.
Experience supervising temporary staff.
Experience with UKG and Kronos.
General knowledge of OSHA standards.
Associate degree or equivalent work experience.

Responsibilities

Supervise workers operating production machinery, assembling items, performing quality control, or packaging goods for shipment.
Schedule and assign tasks, troubleshoot issues, and implement improvements to increase efficiency and productivity.
Meet or exceed daily KPIs and provide accurate reporting that meets customer expectations.
Communicate shift-transition information so the next shift is prepared.
Provide first-level support for escalated issues during the work shift.
Monitor departmental performance metrics to maintain production quality.
Communicate with management and customers to ensure SLAs are met and issues are resolved promptly.
Address and resolve employee concerns and support employee-relations initiatives.
Assist with P&L forecasting and analysis, labor planning, and scheduling.
Prepare and administer daily performance feedback and reporting.
Coordinate department workflow and ensure sufficient inventory and appropriate staffing.
Train, motivate, and support employees on company and departmental procedures, development opportunities, and processes.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other duties as assigned based on the needs of the warehouse business.