Production Specialist

Gold Medal International•New York, NY

23h•Hybrid

About The Position

Gold Medal International (GMI), a leading hosiery and accessories company founded in 1954, is seeking a Production Manager to join their team in the New York metropolitan area. This role is part of the NYC office, which operates on a hybrid-remote model, requiring employees to be in the office twice a week and as needed. The Production Manager will be responsible for the production, development, and delivery of high-quality apparel and accessories. The ideal candidate is organized, detail-oriented, possesses strong communication and problem-solving skills, and can manage multiple tasks effectively. They should have a solid understanding of the manufacturing process, experience with retailer PLM systems (like Tradestone), and the ability to work under pressure. Daily communication with overseas factories to maintain WIP reports and ensure on-time delivery is crucial. This role involves overseeing new style development from concept to production, ensuring quality standards, and improving productivity by collaborating with design, sales, finance, operations, leadership, and vendors. Responsibilities include managing vendor tasks in Exenta ERP, reviewing WIP reports, creating cost sheets, setting up packaging instructions, and managing chargebacks. The role also involves supporting the sales team, coordinating with operations, tracking approvals, submitting payments, and managing factory packages. Customer support includes coordinating communication between factories and internal teams, ensuring customer requirements and quality standards are met, updating factories on compliance, monitoring production progress, updating order tracking, troubleshooting issues, and reviewing export carton labels.

Requirements

Organized individual with strong written and verbal communication skills.
Works effectively with cross-functional teams.
Excellent problem-solving abilities.
Detail-oriented and capable of managing multiple tasks.
Proactive and results-driven.
Strong understanding of the manufacturing process.
Flexible enough to work well under pressure.
Experience working with retailer PLM systems, including Tradestone.
Experience working with retailers’ internal systems, timelines, and Time and Action calendars while coordinating with multiple salespeople.
Ability to prioritize and manage time effectively.
Operates with a high-level of autonomy and attention to detail.
Takes the initiative to identify tasks beyond your immediate workload.
Proven ability to build and maintain relationships within an organization.
Proficient with Microsoft Excel and the entire Office 365 application.
Ability to work asynchronously and synchronously.
Experience working with hybrid-remote and remote teams.
Bachelor’s Degree in related field or High School Diploma and at least 5 years of relevant experience.

Nice To Haves

Experience working with Exenta ERP system.

Responsibilities

Oversee the development of new styles from concept to production, ensuring quality standards and improving productivity by working with various teams including design, sales, finance, operations, leadership, and vendors.
Communicate directly with factories to create samples, refine construction and fit, as well as make decisions regarding cost, margin, allocation, fabric positioning, inventory, and quality.
Perform vendor-related tasks in Exenta ERP system, including entering vendor invoices, issuing purchase orders, and vendor set up.
Perform a weekly review of the Work in Progress (WIP) reports to ensure that the production dates and key components are updated and being met.
Create and update cost sheets for all buy items.
Set up and maintain style packaging instruction of PDQ and base layers.
Manage chargebacks in excel and update PLM.
Engage in weekly meetings with the sales team to discuss production status of their specific accounts.
Send samples to buyer and update the team when samples are approved.
Enter sales orders and update the Sales team on deliveries.
Coordinate with Operations on missing case dimensions and track factory package submits.
Update PLM approvals to master spreadsheet and communicate and follow up with design on approvals.
Submit debit notes, chargebacks, and request payments from accounting, and follow up on vendor payments to accounting dept.
Track all factory packages and coordinate with design team on status, update sales department on all delivery delays, and follow up with design team on outstanding approval comments.
Spec and measure garments and accessories and send out comments to makers and process orders for DX team.
Coordinate communication between factories and internal teams regarding production and delivery information, and ensure customer's requirements and quality standards are met.
Update factories on retail compliance and testing protocols, and monitor production progress to ensure customer's ship dates are met.
Update order tracking and fill out TRF for customer, to ensure compliance with customer's case requirements and protocols.
Troubleshoot production and warehouse issues, and follow customer protocol to meet their requirements.
Send buyer samples, track PP and TOP samples, and push for timely approvals.
Review and approve export carton labels, markings, packaging content, and UPCs.
Issue debit notes and chargebacks to factories as needed.