Production Specialist

Stronghouse • Burnsville, MN

3d

About The Position

Stronghouse is seeking a Production Specialist to ensure a smooth and positive experience for homeowners throughout their remodeling journey. This role serves as the main point of contact, bridging communication between the sales representative and the production team. The Production Specialist will be responsible for coordinating schedules, managing logistics, and addressing concerns from project onboarding through completion.

Requirements

• 5+ years of experience in exterior home services (roofing, siding, windows, or similar)
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• High attention to detail and accurate data entry habits
• Confidence interpreting contract information to identify scheduling needs
• Calm, professional demeanor in time-sensitive or high-pressure situations
• Creative problem-solving and conflict resolution capabilities
• Proficient with Microsoft Office and web-based platforms

Responsibilities

• Schedule siding, roofing, decking, gutters, and window installations based on contract review and production needs
• Communicate timelines and expectations clearly to homeowners
• Apply, track and confirm required permits. Schedule final inspections as needed
• Coordinate logistics for materials, dumpsters, and portable toilets
• Maintain detailed project notes in company systems
• Collaborate with Field Managers to track progress, flag issues, and resolve scheduling conflicts
• Identify job needs and order appropriately, make judgment calls based on project and business needs
• Collaborate and problem solve with partners on the most effective solutions for jobs
• Ability to outsource and manage a 10-99 crew, use autonomy on what crews to use for job based on geography, complexity of the project and customer
• Set up site safety procedures to remain OSHA compliant
• Serve as the sales representative primary contact, providing updates via phone, email, and text
• Address concerns promptly and escalate issues when necessary
• Follow up post installation to confirm satisfaction before billing
• Step in to assist other production roles as needed during absences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed