Vice President, Production Services Application Support
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Production Services Application Support Analyst to join our Middle Office team. This role is located in Pittsburg, PA or Lame Mary, FL.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Typically 6-10 years of experience.
- Strong analytical and problem-solving skills with a focus on client service.
- Excellent communication and collaboration abilities to work effectively across teams.
- Proficiency in managing and resolving complex technical issues in a fast-paced environment.
- 2-4 years of diverse experience in multiple areas of information technology required.
- Knowledge and/or prior experience supporting Middle office trade processing and trade flow.
- Reconcile and validate trade capture and day trading activity in a timely and accurate manner.
- Coordinate with front office and other support teams, locally and globally, to address trade-related enquiries and issues.
- Analytic and data-driven experience in supporting applications as part of the trade lifecycle.
- Experience in deployment and strong debugging skills in Docker.
- Linux system administration experience.
- Experience with IBM MQ/messaging and Rabbit MQ middleware queues.
- Experience with Ruby and Java framework applications.
- Experience with PostgreSQL databases and writing complex SQL queries.
- Experience with monitoring tools such as Splunk, AppDynamics, Prometheus, Grafana, Moogsoft, or related solutions.
- Familiarity with ITIL Service Management.
- Troubleshoot and escalate alerts that cannot be resolved to the appropriate section.
- Prioritize and handle service requests, incidents, change management, and problem tickets.
Nice To Haves
- Experience in the securities or financial services industry is a plus.
Responsibilities
- Responsible for managing overall availability, reliability, and defect prevention.
- Respond to, diagnose, and resolve service disruptions.
- Identify, define, and implement required monitoring and automation solutions.
- Work closely with developers on continuous integration / continuous delivery solutions.
- Conduct root cause analysis for complex production issues.
- Reviews and evaluates project plans and objectives to ensure they meet system needs.
- Monitors changes to applications and their operating environment.
- Create and maintain support documentation and procedures.
- Ability to deal with time sensitive issues in support of critical service level commitments.
- Contributes to the achievement of area objectives.
- Should be willing to work weekends.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
