Vice President, Production Services Application Support
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Production Services Application Support Analyst to join our Middle Office team. This role is located in Pittsburg, PA or Lame Mary, FL. In this role, you’ll make an impact in the following ways: Responsible for managing overall availability, reliability, and defect prevention. Respond to, diagnose, and resolve service disruptions. Identify, define, and implement required monitoring and automation solutions. Work closely with developers on continuous integration / continuous delivery solutions. Conduct root cause analysis for complex production issues. Reviews and evaluates project plans and objectives to ensure they meet system needs. Monitors changes to applications and their operating environment. Create and maintain support documentation and procedures. Ability to deal with time sensitive issues in support of critical service level commitments. Contributes to the achievement of area objectives. Should be willing to work weekends.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Typically 6-10 years of experience.
- Strong analytical and problem-solving skills with a focus on client service.
- Excellent communication and collaboration abilities to work effectively across teams.
- Proficiency in managing and resolving complex technical issues in a fast-paced environment.
- 2-4 years of diverse experience in multiple areas of information technology required.
- Knowledge and/or prior experience supporting Middle office trade processing and trade flow.
- Analytic and data-driven experience in supporting applications as part of the trade lifecycle.
- Experience in deployment and strong debugging skills in Docker.
- Linux system administration experience.
- Experience with IBM MQ/messaging and Rabbit MQ middleware queues.
- Experience with Ruby and Java framework applications.
- Experience with PostgreSQL databases and writing complex SQL queries.
- Experience with monitoring tools such as Splunk, AppDynamics, Prometheus, Grafana, Moogsoft, or related solutions.
- Familiarity with ITIL Service Management.
Nice To Haves
- Experience in the securities or financial services industry is a plus.
Responsibilities
- Responsible for managing overall availability, reliability, and defect prevention.
- Respond to, diagnose, and resolve service disruptions.
- Identify, define, and implement required monitoring and automation solutions.
- Work closely with developers on continuous integration / continuous delivery solutions.
- Conduct root cause analysis for complex production issues.
- Reviews and evaluates project plans and objectives to ensure they meet system needs.
- Monitors changes to applications and their operating environment.
- Create and maintain support documentation and procedures.
- Ability to deal with time sensitive issues in support of critical service level commitments.
- Contributes to the achievement of area objectives.
- Reconcile and validate trade capture and day trading activity in a timely and accurate manner.
- Coordinate with front office and other support teams, locally and globally, to address trade-related enquiries and issues.
- Troubleshoot and escalate alerts that cannot be resolved to the appropriate section.
- Prioritize and handle service requests, incidents, change management, and problem tickets.
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- access to flexible global resources and tools
- generous paid leaves
- paid volunteer time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
