Production QC Associate

Drips • Dallas, TX

17h • Remote

About The Position

This is a remote part-time position built for someone who is highly detail-oriented, comfortable following structured processes, and able to work independently in a fast-moving production environment. Drips is looking for a Production QC Associate to help monitor and protect the quality of our messaging systems. In this role, you will perform daily testing to ensure quality messages are delivered correctly and the Drips platform is functioning as expected. Drips is a software company that helps businesses have automated, personalized conversations with large numbers of people via text message and phone calls. In plain English: Drips helps an organization reach out to someone at the right time, say the right thing, and gently guide them toward an action like; booking an appointment, clicking a link, calling back, refilling medication, or responding to a reminder. What makes our platform more than a basic texting tool is that it can coordinate entire series of conversations over time, instead of sending one-off messages.

Requirements

• Reliable internet and adequate cell reception across major carriers for live message testing.
• Strong attention to detail and the ability to follow structured testing steps consistently.
• Basic to intermediate proficiency with Microsoft Excel, spreadsheets, and documentation tools.
• Clear written and verbal communication skills.
• Ability to work independently, stay organized, and meet deadlines in a remote environment.
• Analytical thinking and comfort spotting patterns, inconsistencies, or recurring issues in test results.

Responsibilities

• Perform daily throughput testing to verify SMS deliverability across major carriers including AT&T, T-Mobile, and Verizon.
• Review testing reports, work line by line and document results accurately in spreadsheets and internal tracking systems.
• Identify delivery issues, repeat failures, or other anomalies and escalate findings to Production leadership or the appropriate internal team.
• Maintain clear, organized records of testing activity, outcomes, and follow-up actions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed