Production Planning Manager

DHL (Supply Chain)•Atlanta, KS

10d

About The Position

The Production Planning Manager leads and manages daily, weekly, and monthly work streams throughout a fulfillment center, including inbound, outbound, and returns processing. The role coordinates production plans with fulfillment center leadership to meet business goals, objectives, and KPI targets, identifies and resolves issues across operational flows, and regularly works with the customer to review operational performance, capacity constraints and solutions, and throughput across work streams. The manager also supports continuous improvement projects and works with fulfillment center leadership to promote compliance with company policies and procedures and maintain safe, efficient operations and a positive working environment. The role partners with Operations on resource and capacity planning, workload and shift scheduling, predictive analytics, and fulfillment and returns performance. It manages standard and ad hoc reporting, supports budget and business goals, communicates company expectations to the workforce, and helps maximize quality and productivity through performance evaluation and corrective actions. It also provides guidance on safety, sanitation, quality, customer service, and maintenance, and may deliver associate orientation, training, performance reviews, and development.

Requirements

Bachelor’s degree or equivalent.
1–3 years of logistics industry experience.
2–4 years of experience in a supervisory or management role.
1–3 years of customer service or fulfillment center planning experience.

Responsibilities

Partner with the Operations Team on resource and capacity planning to meet KPI metrics, service levels, productivity targets, labor efficiency, and operational efficiency.
Plan, manage, and adjust workload and shift schedules to optimize fulfillment center resources and meet operational and service-level requirements.
Create and implement predictive analytics based on site trends and forecasts, and work with the customer to compare predicted plans and actual results with customer forecasts.
Plan and manage fulfillment and returns processing to meet customer expectations for accuracy, quality, and timeliness.
Develop and implement action plans to address fulfillment performance concerns and improve operations.
Maintain communication with operations departments and customer planning so business priorities and risks are addressed promptly.
Support, facilitate, and implement continuous improvement projects throughout the fulfillment distribution center.
Manage standard and ad hoc reporting for production planning and communication with the operation and customer.
Participate in managing the business budget, goals, and specific requirements.
Communicate, apply, and enforce company philosophies, strategies, policies, procedures, and expectations throughout the distribution center workforce.
Evaluate performance variances against job standards to identify root causes and corrective actions, maximizing quality and productivity.
Provide guidance on conveyor safety, sanitation, quality, customer service, and maintenance.
Deliver associate orientation, training, performance reviews, and development as appropriate.
Ensure associates have access to the tools needed for their duties and that tools and equipment are routinely inspected and maintained.