Production Operations Specialist, Provider Communications - Remote

UnitedHealth Group•Minneapolis, MN

18h•$72,800 - $130,000•Remote

About The Position

The Production Operations Specialist is responsible for the operational execution of provider and member notification mailing programs, ensuring timely, accurate, and compliant production of regulatory and contractual communications. This role serves as the primary coordinator for print production operations, managing the end-to-end mailing process including request intake, data preparation, vendor coordination, proof management, quality assurance, mailing verification, and records retention. The position supports provider contract notifications, member notification programs, ACO regulatory mailings, and other required notification initiatives. This position does not develop communication content, messaging, or communication strategy. Content development, legal review coordination, stakeholder approvals, and communication planning remain the responsibility of the Provider Communications team. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

2+ years of experience in operations, project coordination, production support, vendor management, communications operations, or related fields
Experience managing multiple projects and deadlines simultaneously
Solid organizational, analytical, and problem-solving skills
Proficiency with Microsoft Office applications, including Excel

Nice To Haves

Experience supporting print production, mailing operations, or fulfillment services
Experience coordinating with external vendors
Experience in healthcare, regulatory, compliance, or contract-related operations
Experience working with data validation, quality assurance, and production documentation

Responsibilities

Coordinate end-to-end print production for provider and member notification programs, including provider contract notifications, regulatory mailings, and member notification initiatives
Manage mail request intake, project tracking, production timelines, and stakeholder communication
Prepare, validate, and format mailing data to ensure accuracy and completeness
Serve as primary liaison with external print and fulfillment vendors
Coordinate production proof review, approval workflows, and quality assurance activities
Monitor production schedules and verify successful mailing completion
Prepare and maintain production documentation, reports, and records retention files, including historical file archive support
Identify process improvement opportunities to enhance operational efficiency, quality, and compliance