Production Operations / Reliability Engineer

Blueprint Technologies•Redmond, WA

2d•$34 - $36•Onsite

About The Position

In this role, you will support the reliability, stability, and live operations of a new device and software platform during internal testing and self-host programs. You will focus on monitoring system health through telemetry, investigating live issues, supporting software releases, and validating prototype devices in production-like environments. This is a hands-on, engineering-oriented operations role where you will work closely with software engineers, QA, infrastructure, and product partners to ensure operational readiness and service stability. You will independently manage day-to-day monitoring, triage incidents, support release validation, and provide clear, actionable insights to improve system reliability and product readiness.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
5–7+ years of experience in software engineering, DevOps, SRE, production engineering, service operations, or infrastructure roles.
Experience monitoring live systems using telemetry, logs, metrics, dashboards, and alerting tools.
Strong troubleshooting skills across software, services, and device environments.
Experience supporting software releases, deployments, and post-release validation.
Ability to independently investigate technical issues and clearly communicate findings.
Experience documenting incidents, operational procedures, and troubleshooting steps.
Familiarity with CI/CD pipelines, release workflows, and incident response practices.
Strong problem-solving skills and ability to work independently in a fast-paced environment.

Nice To Haves

Experience working with mobile operating systems (Android strongly preferred).
Experience supporting prototype devices, hardware/software integration, or lab-based environments.
Familiarity with hybrid, cloud, or on-prem infrastructure monitoring.
Hands-on experience gathering device logs and performing in-person troubleshooting.
Experience improving operational processes, alerting quality, or monitoring coverage.
Background supporting internal self-host programs or early-stage product releases.

Responsibilities

Monitor telemetry, dashboards, logs, alerts, and metrics to assess the health of services, applications, and prototype devices.
Identify anomalies, failures, and performance degradation across software and device environments.
Analyze real-time and historical data to diagnose issues and surface reliability risks.
Triage operational issues and communicate findings clearly to engineering and product teams.
Recommend improvements to monitoring coverage, alert quality, and operational visibility.
Support software releases by validating deployments and monitoring post-release system stability.
Track service and device health during rollouts, updates, and release validation periods.
Investigate and assist in resolving live issues impacting internal users or device readiness.
Partner with engineering teams on mitigations, fixes, rollbacks, and follow-up validation.
Document release observations, risks, and stability assessments.
Support incident response by gathering logs, diagnostics, and impact data.
Summarize incidents, suspected root causes, and mitigation progress.
Participate in post-incident reviews and document lessons learned.
Maintain records of incidents, recurring issues, and known reliability risks.
Identify opportunities to reduce operational toil through documentation or process improvements.
Perform in-person troubleshooting for prototype devices and self-hosted systems when needed.
Assist with device configuration, deployment, validation, and health checks.
Run smoke tests and readiness checks to confirm system and device stability.
Document hardware configurations, operational procedures, and environment setup.
Work cross-functionally with software engineering, QA, infrastructure, and product teams.
Communicate system health, risks, and technical findings clearly and concisely.
Provide regular status updates, health summaries, and operational reports.
Operate independently while escalating issues appropriately when deeper engineering support is required.