Productions Operation Manager

Distribution 2000, Inc.•Romeoville, IL

99d•$100,000 - $120,000•Onsite

About The Position

The Production Operations Manager is responsible for planning, directing, and executing daily warehouse production to meet customer order fulfillment requirements in a public third-party logistics (3PL) environment. This role owns daily volume execution, labor allocation, and prioritization of work to ensure customer orders are fulfilled accurately, on time, and at required service levels. The Production Operations Manager focuses on what gets done, by whom, and when - balancing labor, volume, and priorities across shifts while responding to changing customer demands. This role works closely with the Process Operations Manager to execute established processes while maximizing throughput, productivity, and service performance.

Requirements

Bachelor's degree in Supply Chain, Engineering or related field, or five to ten years related experience and/or training
Five or more years of experience in warehouse or 3PL operations with direct responsibility for production or shift execution
Strong understanding of warehouse labor planning and order fulfillment operations.
Demonstrated ability to manage changing priorities in a fast-paced environment.
Ability to read, analyze and interpret business reports, procedures and processes.
Ability to respond to common inquiries or complaints from employees and external and internal customers.
Ability to effectively and succinctly present information to top management, clear, confident communicator at all organizational levels.
Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, and factor analysis.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Process-driven and detail-oriented mindset, strong analytical and problem-solving skills.
Warehouse Management System; Made4Net, Synapse, RF, Bar Code Scanning
MS Office: Word, Excel, Access, PowerPoint

Responsibilities

Own daily execution of warehouse production, including receiving, picking, shipping, and value-added services as applicable.
Plan and manage daily and shift-level production volumes to meet customer order fulfillment deadlines and SLAs, as may be applicable.
Adjust production plans in real time based on volume changes, labor availability, system constraints, and customer priorities.
Assign personnel daily across operational functions to optimize productivity and service levels.
Balance staffing across shifts, departments, and customers to meet workload demands.
Partner with supervisors and leads to manage attendance, coverage, overtime usage, and labor efficiency.
Prioritize daily work queues to ensure critical customer orders ship on time.
Coordinate order release and wave execution in partnership with Customer Service and WMS teams.
Manage escalations related to order fulfillment delays, shortages, or urgent customer needs.
Drive productivity, throughput, and on-time performance against established targets.
Monitor real-time production metrics and take corrective action to address gaps.
Hold supervisors, leads and frontline teams accountable to daily performance expectations.
Lead warehouse supervisors and leads in executing daily production plans.
Provide clear direction, expectations, and communication to frontline leadership.
Coach supervisors on labor utilization, shift execution, and short-term problem solving.
Oversee, manage and develop warehouse function lead team, in partnership with Process Operations Manager.
Work closely with the Process Operations Manager to execute standardized processes and identify production constraints.
Partner with Customer Service to align production priorities with customer commitments.
Collaborate with Maintenance, Safety, and IT/WMS teams to minimize downtime and disruptions.
Partner with the HR Generalist to identify staffing needs and support recruiting, training, performance management/evaluation, and development to meet operational growth demands.
Collaborate with the Process Operations Manager, HR Generalist, and functional leads to develop, implement, and ensure accountability to structured training programs.
Works closely with Process Operations Manager and PCQI to ensure Food Safety and Defense program compliance.
Participate in HACCP program management and facilitation.
Assists with recall program management and facilitation from production standpoint.
Ongoing monitoring, participation, and compliance of Good Distribution Practices (GDP) Program, including proper and timely reporting (through established reporting channels) and correction of any observed violations.
Ensure warehouse staff personal safety and security.
Ensure daily production activities are executed safely and in compliance with company policies and regulations.
Address unsafe conditions or behaviors immediately and reinforce safety expectations during execution.
Follow and enforce all established building opening and closing procedures to ensure building and personal security.
Oversees and manages all operational staff with regard to process on assigned shifts.
May be required to work Saturdays, when applicable, and may serve as backup for operational managers, supervisors, leads as necessary.