Operation Manager

Motorola Solutions • Quebec, QC

1d • Remote

About The Position

Motorola Solutions is seeking an Operation Manager to direct and coordinate the operational interventions of an information and telecommunications technology contract for a major client in Canada. This role involves managing human resources, leading and motivating the team, collaborating with management and the client, and supporting daily operations. The position requires overseeing technical aspects of service operations, acting at both tactical and strategic levels, and managing costs, budgets, and timelines. The role also involves building progress reports, monitoring mechanisms, ensuring continuous improvement of service levels, timely decision-making, and seeking to improve work methods.

Requirements

• Experience in radiocommunication/telecommunication.
• Experience in large-scale projects managing terminal equipment or networks, and on the functional aspect of radiocommunication/telecommunication networks.
• Experience as an operational intervention coordinator.
• Experience in personnel management/supervision and a reputation for building high-performing teams.
• Project management and client service delivery experience.
• Track costs, budget plans, forecasts and timelines.
• Collaborate to build progress reports and put in place monitoring mechanisms.
• Technical supervision of operation team.
• Work with operations team, customer and management team.
• Ensure decisions are made in a timely manner.
• Mastery of the French and English language both orally and in writing.

Nice To Haves

• Ability to coordinate and synthesize information from different stakeholders.
• Hold a Project Management Professional (PMP) certification, or other similar certifications.
• Rigor and consistency in interventions.
• Excellent planning and organizational skills.
• Strong sense of organization, versatility, resourcefulness and autonomy.
• Results-oriented with strong analytical skills and a proven creative approach.
• Have completed the ITIL v3 foundation training and passed the exam (or commit to doing so within three months of starting the job).

Responsibilities

• Manage human resources assigned.
• Lead, motivate, and develop team members.
• Work collaboratively with management and the client.
• Support the team in their daily operations management responsibilities.
• Supervise the technical aspects of service operations.
• Act at both tactical and strategic levels.
• Track costs, budget plans, and completion timelines.
• Collaborate to build progress reports and monitoring mechanisms.
• Ensure continuous improvement of service levels.
• Ensure decisions are made in a timely manner.
• Continuously seek to improve and simplify work methods.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree