Production Operations Associate II - Quality II
About The Position
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? Summary of This Role: Primary responsibility is conducting inspections, analyses and/or tests of various stages of work product to ensure compliance with client standards. Documents findings in database. Reports findings to different levels of leadership to ensure root cause analysis and corrective action are implemented. Communicates with fellow team members and leadership to assure vigilant adherence to quality published standards and the product the client receives is error-free. Assists leadership in identifying production, material or process improvements to exceed client quality expectations. Shift: Varies
Requirements
- High School Diploma or Equivalent
- Typically 2 years Relevant Experience Required
- Computer skills - Microsoft Word, PowerPoint, Excel
- Visual - Ability to detect minor shade or color variations
- Attention to detail - Thoroughly check all aspects of work for accuracy, completeness and compliance
- Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
- Has little or no role in the decision making.
- Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
- Works under close supervision
Nice To Haves
- 4 years of related exp
Responsibilities
- Becomes proficient with production and quality standards of a single product (e.g. payment applications, insert, sort, etc.) within a single production segment such as a warehouse, documents or cards.
- Inspects work in process and finished product to ensure client specific details meet or exceed predetermined standards and Service Level Agreements (SLA) as directed.
- Documents quantity and quality of work in process/ finished product from a limited sample size (80% of optimum of what a senior level would normally inspect) into a proprietary database, as directed.
- Becomes familiar with root cause analysis of data to determine and/or identify process/operator/equipment failures or client issues.
- Begins to learn the impartiality expectations of the position and is provided professional constructive criticism
Benefits
- Flexible and creative work environment
- Inclusive and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
