Production Operations Associate II - Quality II

FIS Global•Prairie Township, OH

1d•Onsite

About The Position

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? Summary of This Role: Primary responsibility is conducting inspections, analyses and/or tests of various stages of work product to ensure compliance with client standards. Documents findings in database. Reports findings to different levels of leadership to ensure root cause analysis and corrective action are implemented. Communicates with fellow team members and leadership to assure vigilant adherence to quality published standards and the product the client receives is error-free. Assists leadership in identifying production, material or process improvements to exceed client quality expectations. What Part Will You Play: Becomes proficient with production and quality standards of a single product (e.g. payment applications, insert, sort, etc.) within a single production segment such as a warehouse, documents or cards. Inspects work in process and finished product to ensure client specific details meet or exceed predetermined standards and Service Level Agreements (SLA) as directed. Documents quantity and quality of work in process/ finished product from a limited sample size (80% of optimum of what a senior level would normally inspect) into a proprietary database, as directed. Becomes familiar with root cause analysis of data to determine and/or identify process/operator/equipment failures or client issues. Begins to learn the impartiality expectations of the position and is provided professional constructive criticism

Requirements

High School Diploma or Equivalent
Typically 2 years Relevant Experience Required
Computer skills - Microsoft Word, PowerPoint, Excel
Visual - Ability to detect minor shade or color variations
Attention to detail - Thoroughly check all aspects of work for accuracy, completeness and compliance
Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
Has little or no role in the decision making.
Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
Works under close supervision.

Nice To Haves

4 years of related exp

Responsibilities

Conducting inspections, analyses and/or tests of various stages of work product to ensure compliance with client standards.
Documenting findings in a database.
Reporting findings to different levels of leadership to ensure root cause analysis and corrective action are implemented.
Communicating with fellow team members and leadership to assure vigilant adherence to quality published standards and the product the client receives is error-free.
Assisting leadership in identifying production, material or process improvements to exceed client quality expectations.
Becoming proficient with production and quality standards of a single product within a single production segment.
Inspecting work in process and finished product to ensure client specific details meet or exceed predetermined standards and Service Level Agreements (SLA) as directed.
Documenting quantity and quality of work in process/ finished product from a limited sample size into a proprietary database, as directed.
Becoming familiar with root cause analysis of data to determine and/or identify process/operator/equipment failures or client issues.
Learning the impartiality expectations of the position and receiving professional constructive criticism.