Production Operations Analyst I - Weekend Day Shift

Early Warning® • Scottsdale, AZ

1d • $21 - $25 • Hybrid

About The Position

This position provides production application, system, and network support, oversees file processing, and ensures processing jobs are completed as scheduled. This position also monitors system, and network environmental performance and provides initial triage, troubleshooting and user support (via phone, email, or internal ticketing system). The Production Assurance and Resiliency - Operations Team supports a 24/7 operation. This position will support the Fri-Sun 10am-11pm shift.

Requirements

• High school diploma.
• Minimum of 1 year of work experience or on-the job training.
• Must be able to work different schedules, including nights and weekends.
• Familiarity with Windows, Linux, IBM Mainframe operating systems.
• Experience with Microsoft Office applications.
• Ability to research and resolve basic technical issues.
• Effective written and verbal communication skills.
• Excellent customer service and ability to communicate clearly and professionally under pressure in a fast-paced environment.
• Attention to detail, accuracy, policy compliance, and ability to follow documented processes and procedures.
• Ability to multi-task, prioritize and manage time effectively.
• Team-oriented and collaborative.
• Background and drug screen

Nice To Haves

• Education and experience typically obtained through completion of a bachelor's degree in Information Systems or related field
• Experience supporting batch and real-time payment applications and an ability to relate business needs to system capability
• Prior experience working in computer operations, application support or customer support role.

Responsibilities

• Provide support to internal and external customers, researching and resolving issues according to documented procedures and escalating to appropriate on-call staff as needed.
• Assists in development of self-service tools, by providing accurate categorization, prioritization of all customers contacts via our Customer Relationship Management tool (CRM).
• Monitor all production applications, and internal systems: to ensure the delivery of all input, and output files is successfully.
• Troubleshoot unsuccessful or missing file deliveries according to approved processes.
• Monitor all systems, network, and applications components for operational stability.
• Responsible for identifying and tracking gaps in operational analytics protocols to assist in the creation of automated, and practical solutions.
• Identify and report system, application and network issues ensuring all events are entered into the ticket tracking application.
• Perform triage and troubleshooting, and appropriately escalate incidents that cannot be resolved.
• Track and monitor escalated issues to ensure proper and timely resolution.
• Providing clear and concise communication, documentation, and severity trending.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data
• Create and maintain documentation of operational processes to conform to audit requirements.
• Thoroughly document all support events in a workflow ticketing system in a timely manner ensuring that subsequent review of any incident is effective for knowledge base utilization

Benefits

• Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED