Production Manager

CarMax•Frederick, MD

10d•Onsite

About The Position

As a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax’s Service Operations Department. This position partners closely with the Operations Manager to lead teams, maintain inventory, and ensure smooth execution of service functions. You will help drive performance, foster a positive associate and customer experience, and contribute to continuous improvement initiatives. If you are passionate about leadership, operational efficiency, and creating value for both associates and customers, this is your opportunity to grow with CarMax.

Requirements

Minimum of 5 years of management experience in a fast-paced, complex environment
Ability to lead teams to achieve production goals and maintain operational standards
Skilled in reading, interpreting, and maintaining accurate data records
Strong multi-tasking abilities in a dynamic work setting
Effective verbal and written communication skills for customer and associate interactions
Proficiency in common and proprietary software systems
Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel

Responsibilities

Lead and manage associates to achieve production targets and maintain accurate inventory levels
Provide coaching and feedback through formal and informal observations to support associate development
Participate in hiring and training processes to build a strong, high-performing team
Monitor and maintain key performance measures to ensure operational success
Execute continuous improvement initiatives to enhance efficiency and customer experience
Resolve customer concerns promptly and professionally, delivering exceptional service
Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.