Production Manager

United Property Restoration Services•Middlefield, CT

About The Position

United Property Restoration Services is an established and growing restoration general contractor specializing in rebuilding and restoring residential buildings after floods, fires, and other natural disasters. The Production Manager is responsible for managing restoration projects assigned through Third-Party Administrator (TPA) and managed repair programs, ensuring compliance with carrier and program requirements while delivering strong customer service, maintaining profitability, and meeting operational objectives. The role oversees project execution from assignment through completion, including resource coordination, field personnel management, communication with insurance carriers and program representatives, compliance monitoring, and on-time, on-budget delivery to company standards. The Production Manager is the operational leader for TPA-driven work and is accountable for program scorecards, cycle times, customer satisfaction ratings, and key performance indicators. The company describes its approach as a CARE AT WORK philosophy and emphasizes its company culture and team dynamic.

Requirements

At least 5 years of restoration industry experience.
At least 3 years of leadership or management experience.
Experience with insurance restoration, managed repair programs, and TPA networks.
An associate's or bachelor's degree in Construction Management, Business, Restoration Management, or a related field is preferred.

Nice To Haves

IICRC Water Restoration Technician (WRT) certification.
IICRC Applied Structural Drying (ASD) certification.
IICRC Applied Microbial Remediation Technician (AMRT) certification.
OSHA 10 or OSHA 30 certification.
Xactimate certification.

Responsibilities

Manage all projects received through TPA and managed repair programs.
Ensure compliance with carrier and TPA program guidelines, requirements, and timelines.
Monitor program scorecards, KPIs, customer satisfaction ratings, cycle times, and response metrics, and implement corrective action plans when results fall below expectations.
Maintain relationships with carrier representatives, program managers, adjusters, and claim professionals, and attend program review meetings as required.
Oversee reconstruction activities for assigned TPA projects.
Develop project schedules and coordinate manpower, equipment, materials, and subcontractors.
Monitor daily production activities and review job progress and production reports to help keep projects on schedule.
Ensure project documentation is maintained throughout each claim and that work meets company standards, industry best practices, and carrier requirements.
Manage project budgets and monitor job profitability.
Review estimates, supplements, change orders, and invoices for accuracy and compliance; ensure billing follows program requirements.
Monitor gross profit performance and identify opportunities to improve operational efficiency.
Coordinate with estimating, accounting, and operations personnel to support timely project closeout.
Maintain proactive communication with policyholders and promptly and professionally resolve concerns and escalations.
Monitor customer satisfaction surveys and implement improvements when needed.
Supervise production teams assigned to TPA projects; coach, train, and develop supervisors and technicians.
Promote accountability, professionalism, and customer-focused service; conduct project reviews and operational meetings.
Foster a culture of safety and continuous improvement.
Ensure adherence to company policies, program requirements, and industry regulations.
Conduct jobsite inspections and quality-control reviews.
Verify that required documentation, photographs, drying reports, moisture logs, and project records are completed accurately.
Maintain compliance with OSHA, IICRC, EPA, state regulations, and company safety standards, and support internal and external audits.