Production Manager - Home Improvement

Long Home Products•Taunton, MA

About The Position

The Production Manager coordinates all products from the Net to Completion status. This includes monitoring revenue, cash flow, and the first five days of accounts receivable during installation and workflows. The goal is to ensure timelines are met, and customer satisfaction is achieved. Additionally, the Production Manager must ensure that customer service expectations are met professionally and on time.

Requirements

Demonstrated organization and time management skills, which include the ability to multi-task and perform multiple tasks simultaneously while maintaining thoroughness and precision.
Ability to effectively communicate both verbal and written in a professional manner.
Ability to develop and adapt to new processes.
Dependable and punctual.
Thorough knowledge of the installation process.
Strong product knowledge.
Strong communication and mediation skills.
Excellent client service skills.
Excellent data entry skills.
Ability to learn and use new software quickly.
Skilled in reading, writing, and understanding documents, including instructions and safety rules.
Experienced in presenting to groups.

Responsibilities

Review all jobs in the backlog and assist with getting them installed.
Manage & improve operational workflows and reports for Production.
Onboard subcontractors to maintain proper install capacity.
Manage, hire, and train service technicians.
Manage collections and Accounts Receivables and work with the CFO if legal action is needed.
Manage and approve all Production & Services expenses.
Manage budget requirements for Installer Labor.
Monitor back charges to installation crews.
Fulfill all emergency tarp requests.
Work with the Warehouse supervisor to develop and monitor inventory control, donations, mismeasures, and re-orders.
Generate service tickets to complete product repairs and offer warranty service.
Monitor and audit delivery of products ordered.
Maintain a detailed understanding of products and services.
Review, monitor, respond to, and document in CRM Guild Quality Surveys and Contact Us responses.
Oversee compliance of all company policies (Red Carpet Program/Dust Policy, Uniform Policy, Jobsite Branding Policy, Company/OSHA Safety Policies, Fleet Safety Policy) for all Production roles in your region.
Develop and manage scalable KPIs for each function of the Production staff.
Evaluate team performance and KPIs to determine staffing needs.
Recruitment, hiring, and onboarding of all Production staff.
Monitor Operations reports to manage and improve operational workflows.
Build customer loyalty and maintain a high-level view of the entire customer support process.
Manage, support, and train all Production staff.