Production Manager

CarMax•Myrtle Beach, SC

22h•Onsite

About The Position

The Service Operations Support Manager in Training is accountable for performing the job duties and responsibilities below, which primarily involve managing and leading associates. At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. This role supports the Operations Manager by managing associates, maintaining inventory, and ensuring operational excellence across service functions while contributing to a positive customer and associate experience.

Requirements

Possess a minimum of 5 years management experience in a complex, fast-paced environment
Work through and manage a team to achieve production goals
Read, interpret and transcribe data in order to maintain accurate records
Demonstrate the ability to multi-task
Speak and listen effectively in dealing with customers/associates, both in person and over the phone
Demonstrate above average computer skills with a variety of common and proprietary software
Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions
Requires walking or standing for extended periods of time
Variety of work schedules with shifts that may include nights, weekends, and holidays
Occasional travel to other work locations
Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance

Responsibilities

Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service
Conduct informal and formal observations of associates
Communicate expectations and provide feedback to associates
Participate and make recommendations in the screening/hiring and development of associates
Maintain key performance measures
Learn, participate and execute continuous improvement efforts
Assist with the development and execution of production plans
Ensure proper inventory levels of all materials and equipment including, but not limited to personal protective equipment, tools, and chemicals using the supply ordering system
Provide support to sales, business office and purchasing teams when needed
Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health, and safety guidelines
Handle customer concerns in a quick, efficient, and friendly manner
Other duties and responsibilities as assigned by the Operations Manager