81E - Admin - Production Manager-81Eighty

Dallas Cowboys & Jones Entities•Frisco, TX

18d

About The Position

The 81Eighty Production Manager oversees the end-to-end production coordination process for branded merchandise and promotional products. This role leads a team of Production Coordinators and Associates, ensuring orders are executed accurately, on time, and within budget. The Production Manager plays a critical role in vendor management, invoicing accuracy, and cross-functional collaboration with Warehouse and Accounting teams to support seamless delivery of client orders.

Requirements

Bachelor’s degree in Business, Supply Chain, or related field (or equivalent experience)
3–5+ years of experience in promotional products, branded merchandise, or a related production/operations environment
Strong understanding of promotional product workflows, including sourcing, decoration methods (screen print, embroidery, etc.), and vendor management
Excellent organizational, communication, and problem-solving skills
Proficiency in ERP/order management systems and Microsoft Excel

Nice To Haves

Previous experience managing or mentoring a team preferred

Responsibilities

Manage, mentor, and support a team of Production Coordinators handling promotional product orders
Act as the primary escalation point for order-related questions, vendor issues, and production challenges
Lead onboarding and training of new team members on systems, processes, and industry best practices (e.g., sourcing, decoration methods, timelines)
Conduct bi-weekly one-on-one meetings to support performance, development, and goal setting
Foster a fast-paced, solutions-oriented team culture focused on accuracy and client satisfaction
Oversee the full lifecycle of promotional product orders—from purchase order placement through production, shipment, and delivery
Ensure Production Coordinators are effectively managing timelines, proofs, vendor communication, and order status updates
Monitor order progress to proactively identify and resolve delays, quality issues, or vendor constraints
Implement and improve processes to enhance efficiency, scalability, and service levels
Manage reporting related to production volume, order status, inventory and attributing
Support building vendor relationships through strong communication, reliability, and quality standards
Monitor the invoicing lifecycle, ensuring all vendor invoices are received, reviewed, and processed in a timely manner
Review and approve invoice coding for accuracy across products, freight, decoration, and additional charges (e.g., rush fees, setup fees)
Partner closely with Accounting to resolve discrepancies, track accruals, and ensure financial accuracy
Ensure adherence to pricing, margin, and billing guidelines
Maintain strong working relationships with Warehouse teams to ensure accurate receiving, inventory handling, kitting, and fulfillment of promotional products
Collaborate with Accounting on invoicing, reconciliation, and financial reporting
Partner with Sales/Account teams as needed to support client deliverables, timelines, and issue resolution
Serve as a key liaison to ensure alignment across all stages of the order lifecycle