Production Manager (Contract)

Twelve NYC•New York, NY

About The Position

Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. With deep expertise across global production, creative innovation, and sustainability, we turn bold ideas into elevated, high-impact realities. Our clients—ranging from luxury fashion and beauty to leading lifestyle brands—trust us to deliver unforgettable experiences through beautifully executed product and packaging. At Twelve our strength is the efficiency with which we deliver leading-edge products and support to those we serve. We’re proud to set the standard for success across the promotional and private label industry. The key to our success is our most important asset, our people. To help us continue our growth, we’re seeking a strategic operations and logistics guru to join our highly skilled team. As an ideal candidate, you have proven experience managing and developing client relationships in a dynamic and fast-moving environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing solutions that push innovative boundaries. This is a 6 month contract role.

Requirements

Proven experience as a production manager or in a similar role, with at least 7+ years of industry experience
Experience with Prop 65, REACH testing and social compliance required
Extensive knowledge of shipping and distribution channels
Knowledge of product QA/QC standards required
Competency in Microsoft platforms (Excel, Powerpoint, Word), Google platforms, project management tools and the ability to quickly master and implement new applications and systems
An agile, resourceful problem solver that can adapt within a constantly evolving business
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Detail-oriented, highly organized, and able to multi-task – must be able to keep up with multiple clients, emails, timelines, launches, purchase orders simultaneously and with accuracy and timeliness
Excellent interpersonal and communication skills and prioritizes relationship building with both internal team and client guides
Strong knowledge of EDI and ASN data flows, shipping optimization, vendor compliance and routing guide standards, familiarity with FDA regulatory compliance, and overall distribution and supply chain trends
Experience managing direct reports

Nice To Haves

NetSuite experience strongly preferred
EDI/SPS Commerce experience preferred

Responsibilities

Manage and execute retail operations flow, including PO/SO processing, invoicing, inventory allocation, product updates, portal management, and EDI processes
Communicate order status and commit dates to the retail team and client; manage escalation internally on late or critical orders driving delays
Oversee client PO and production timelines, work with vendors to ensure timely completion of active POs; record and track production statuses
Manage multiple concurrent projects (all at different stages of the product development cycle)
Gather and update vendor pricing, quotes, and order quantities; Manage and update COGS
Collaborate with cross-functional teams to control project changes, minimize risks, and keep the team accountable for their deliverables
Oversee domestic and global production (China factories, US, and 3rd party vendors)
Generate and submit invoices for all retail orders; follow up on payment status as needed; Enable department stores’ EDI compliance, review and report chargebacks; investigate and dispute charges with retailers as needed
Negotiate pricing with vendors and factories to enable strategic advantage for Twelve, while maintaining a strong vendor partnership
Identify optimal shipment and transportation routes for warehousing/distribution
Coordinate transportation and delivery of finished goods, components, and shipping materials; Ensure proper documentation and tracking of domestic and international transportation