Production Manager - 2nd Shift (M-F, 3 pm - 12 Midnight)

Flex•Memphis, TN

About The Position

The Production Manager - 2nd Shift will lead 250 personnel responsible for end-to-end Server RMA (Return Material Authorization) operations, who support a hyperscale customer server environment. This role is responsible for managing high-volume, high-complexity production activities including server disassembly, diagnosis, repair, refurbishment, reassembly, testing, and quality assurance, while consistently meeting stringent SLA, cost, quality, and delivery targets. The ideal candidate is a seasoned production leader with prior experience in server manufacturing, repair, or data center hardware operations, strong people leadership skills, and the ability to operate effectively in a fast-paced, customer-critical environment.

Requirements

Bachelor’s Degree required in any of the following: Engineering, Operations, Supply Chain, or similar.
5+ years of manufacturing/production leadership from data center-oriented companies or electronics manufacturing companies, which includes proven experience effectively leading multi-shift, high-volume production teams.
Career history must reflect progressive experience in production, manufacturing, or operations management.
Must have industry experience in server manufacturing, repair, RMA, or data center hardware operations, strong people leadership skills, and the ability to operate effectively in a fast-paced, customer-critical environment.
Deep understanding of server systems, electronic assemblies, and complex electromechanical products.
Proven ability to manage operations involving tight SLAs, high quality requirements, and demanding customers.
Strong analytical and problem-solving skills, capable of addressing complex and ambiguous operational challenges.
Advanced people leadership skills, including performance management, conflict resolution, and team development.
Ability to understand and influence the strategic impact of the production function across sites and customers.
Proficiency with standard office and production tools, including: ERP/MES systems, e.g. Baan, Atlas or Flex Flow.
Reporting and data analysis tools Microsoft Office proficiency with Word, Excel (pivot tables experience a must; Macros experience optional), PowerPoint.
Production dashboards and KPI tracking systems

Nice To Haves

Bilingual proficiency with English and Spanish, highly preferred.
Experience working with hyperscale customers (e.g. Cloud Service providers, Internet/Digital platforms, AI or data-driven companies), or similar high-expectation environments
Background in server RMA, refurbishment, or reverse logistics operations.
Familiarity with Lean Manufacturing, Six Sigma, or Continuous Improvement methodologies.

Responsibilities

Lead daily production operations for server RMA and refurbishment lines, including diagnosis, repair, reconfiguration, testing, and final QA.
Ensure strict adherence to customer SLAs, quality standards, and turnaround time (TAT) requirements.
Drive continuous improvement initiatives across production throughput, yield, efficiency, and cost reduction.
Establish and track KPIs related to output, quality, rework rates, labor efficiency, and inventory accuracy.
Provide strong technical leadership in server hardware systems, including computing, storage, memory, power, and networking components.
Support and improve test procedures, repair guidelines, and diagnostic processes for complex server platforms.
Partner with engineering and quality teams to implement new product introductions (NPI) or changes to existing server designs.
Identify process gaps, failure trends, and systemic issues; drive corrective and preventive actions (CAPA).
Define and manage material, equipment, tooling, and manpower requirements to meet production demand.
Prioritize production schedules based on RMA volumes, material availability, engineering constraints, and customer urgency.
Collaborate with planning, logistics, and supply chain teams to ensure smooth flow of materials and minimal downtime.
Forecast department operating costs and contribute to budget planning and cost control initiatives.
Lead, coach, and develop supervisors, leads, and production teams to ensure high performance and accountability.
Build a culture of safety, quality, ownership, and continuous improvement.
Ensure appropriate training, certification, and skill development for all team members working on server hardware.
Manage staffing plans, hiring, performance evaluations, and succession planning.
Act as a primary operations interface for key customers and internal stakeholders regarding production status, escalations, and performance reviews.
Participate in customer meetings, audits, and operational review related to RMA execution.
Resolve complex and often controversial situations involving customer negotiations, priority conflicts, or operational trade-offs.
Influence cross-functional leadership and senior management to support operational goals and plant performance.
Ensure compliance with internal procedures and external requirements related to ESD, data security, quality systems, and safety regulations.
Support audits and corrective actions related to ISO, customer-specific, or regulatory requirements.
Maintain a controlled manufacturing environment that protects customer data, intellectual property, and hardware integrity.