Production Manager - Excellence Auto Collision - Midwest

AutoCanada Inc.•Toronto, ON

1d•CA$50,000 - CA$65,000•Onsite

About The Position

As an Production Manager, you will play a crucial role in terms of the customer experience by facilitating the completion of work required to reunite clients with repaired or restored vehicles. Leveraging your extensive knowledge of the vehicle repair process, you will manage the technical team and coordinate the flow of work within the Collision Center. This role is to improving profitability for the business and creating a positive work culture.

Requirements

Experience as an Autobody Manager, Production Manager or Estimator
Must have previous experience being a leader and in building and mentoring a successful team
Strong understanding of collision centre and or dealership operational practices, budgeting and expense management
A detailed understanding of Service and Parts operations
Ability to be professional and deliver exceptional service to clients
Excellent people management skills such as leadership, employee engagement, team development, interpersonal, coaching, mentoring, and supervisory skills
A well-defined sense of diplomacy, including negotiation and conflict resolution skills
Strong organizational and time management skills
Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets
A person of high integrity who is trusted by others and consistently honors their commitments
Detail oriented, self-motivated and resourceful
Results-driven and career focused individual with an entrepreneurial spirit and a strong desire to be successful
Understanding of Provincial Safety code requirements for dealerships
Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.)
Must possess a valid driver's license and a safe driving history

Nice To Haves

Post-Secondary education in a related discipline would be considered an asset

Responsibilities

Plan, direct and control workflow within the collision centre to ensure repairs are completed on time while maximizing shop efficiency
Reduce comebacks by coaching/aiding technicians to practice exceptional workmanship
Monitor individual technician performance and set action plans to improve performance where required
Conduct effective meetings and one on ones with team members
Provide constructive coaching, feedback and communicate department goals and expectations in a manner that ensures team member success
Provide exceptional customer service to our valued clients
Manage professional relationships with both suppliers and clients
Manage vehicle movement within the departments and ensure that all client vehicles are organized and in the proper place within the collision centre and are tracked using the Management System
Understand the financial performance of the collision centre and address any operational concerns that could impact the success of the business
Ensure Autobody Repair Technicians and Refinishing Technicians are repairing vehicles consistent with OEM specifications
Mentor, coach, train and support the development of all associates in the collision centre
Provide leadership and support to ensure the team is successful in achieving goals and objectives
Ensure tools and equipment, including facility, are being serviced and maintained properly
Demonstrate and champion a healthy and safe work environment