Production Manager I

Guild Mortgage•Greenwood Village, CO

12d

About The Position

The Production Manager I supports Guild Mortgage’s retail operations by ensuring loan files are complete, accurate, timely, and compliant. Under limited to intermittent direction, the role assists one or more originators, oversees less experienced origination support staff, responds to escalated loan-related issues, and develops practices and processes to improve department efficiency. The position leads day-to-day administrative support for an originator, including loan pipeline management, workload assignment, staff training and scheduling, and oversight of loan data and documentation. It also supports customer service and realtor relationships, monitors department performance and compliance, assists with complex loans and pipeline overflow, and recommends updates to policy, practice, and process. The role uses independent judgment in decision-making and may hire, train, coach, discipline, and exit team members. Work is primarily sedentary in an office environment, with frequent computer keyboard and mouse use and regular visual and audio interpretation. Travel is 0%. Guild describes a pleasant work environment, competitive compensation, and an excellent benefits package.

Requirements

High school diploma or equivalent.
Two to three years of total experience as a high-performing Loan Officer Assistant.
Active state-specific NMLS license.
Expert-level knowledge of the mortgage business, including mortgage lending processes, internal controls, federal, state, and regulatory requirements and guidelines, and documentation related to processing mortgage applications.
Ability to manage multiple priorities; strong attention to detail and organizational skills.
Strong sense of urgency and responsiveness.
Commitment to excellent customer service, with patience and professionalism when interacting with internal and external customers.
Proficiency with data entry, PDF software programs, Microsoft Word, Excel, and PowerPoint.
Intermediate math skills.
Ethical conduct and commitment to company values.
Excellent verbal and written communication skills.
Ability to work in a fast-paced, metrics-driven environment.
Proficiency in Microsoft Office Suite, Wiki, collaborative cloud-based programs, and third-party software applications.
Travel requirement: 0%.
Physical ability to work primarily in a sedentary office setting, use a computer keyboard and mouse frequently, and accurately interpret visual and audio information.

Nice To Haves

Prior experience in a lead position.

Responsibilities

Review loan files for adherence to underwriting standards and completeness of submission.
Contact borrowers and/or mortgage brokers to collect required documentation and liaise among origination staff, underwriters, and customers.
Ensure loan files are complete, accurate, timely, and compliant.
Monitor the loan pipeline in MyCircle and assign Web Apps to origination support staff.
Lead day-to-day administrative support for an originator, including oversight of MyKey and database records, loan applications, supporting documents, paperwork, and customer credit and financial scenario analysis.
Train new origination support staff; manage the loan pipeline in MyApps; assign workloads and manage schedules to support optimal loan completion rates.
Monitor department operational performance and metrics to maximize productivity, efficiency, and compliance.
Build and maintain working relationships with realtors to generate leads, increase loan production, and provide customer service.
Ensure client meetings are regularly scheduled and efficiently conducted, and that customers receive appropriate status updates throughout the loan cycle.
Recommend new or revised procedures to increase efficiency and/or decrease errors.
Cultivate a positive department culture emphasizing teamwork, collaboration, and information sharing.
Resolve escalated issues and assist with complex loans and loan scenarios or pre-qualifications as needed.
Run CRM reports and provide data and status updates to the originator periodically.
Support the Sales and Operations team’s overall pipeline by providing overflow capacity from Online App to the Processing Department.
Oversee achievement of standards, risk management, quality control, and adherence to policies and procedures.
Stay current on industry trends and changing regulations and guidelines, and recommend relevant policy, practice, and process changes.
Hire, train, coach, discipline, and exit team members.
Perform other duties as assigned.