HSS03 (Hwy290/43Rd) - Production Lead - Full time

Joe V's Smart Shop•Houston, TX

About The Position

As a Joe V's Production Lead, you supervise, schedule, train, and coach Production Team Partners while ensuring productivity, safety, sanitation, quality control, and adequate ordering of product, supplies, and ingredients. You perform responsibilities with a sense of ownership and a team approach. The role supports store and department operations in the Manager’s absence, maintains production workflows and standards, and serves as a central contact between the Manager and Production Team Partners. This position works in a fast-paced retail environment and requires customer attentiveness and the ability to perform the listed physical tasks. Duties may be modified based on business needs, and other job-related tasks may be assigned, subject to reasonable accommodations.

Requirements

At least 18 years of age.
At least 6 months of related work experience.
Experience working in a fast-paced, high-volume environment.
Strong working knowledge of assigned department(s) or area(s).
Understanding of the basic financial workings of the assigned department and how to drive profitability.
Advanced customer service skills.
Strong verbal and written communication and interpersonal skills.
Conflict-resolution and influencing skills.
PC skills.
Ability to provide feedback on department procedures.
Ability to adjust priorities flexibly, manage multiple priorities, and shift focus between tasks.
Ability to work a flexible schedule.
Proficiency in Scanner and Business Center duties and skills.
Completion of job skills training, compliance-related training, and divisional orientation.
Ability to safely maneuver around moving mechanical parts.
Ability to lift 50 lbs and manage in excess of 50 lbs, while observing personal safe-lifting limits and seeking assistance or breaking down items when needed.

Responsibilities

Support the Store and Department in the Manager’s absence.
Lead efficient day-to-day operations and maintain a constant workflow.
Delegate and direct work; help set department expectations, motivate Partners, provide coaching or feedback, and help with department work schedules.
Train new Partners on production processes.
Ensure compliance with company, Store, and department policies and procedures.
Assist with technical duties, including scanning, as needed.
Handle Customer, Partner, and sanitation issues according to guidelines and escalate to management when needed.
Troubleshoot and report equipment issues.
Maintain adequate product and supply levels for day-to-day operations.
Serve as a central contact between the Manager and other Production Team Partners.
Perform department and cross-functional duties as needed and model excellent customer service.
Order product and ingredients for the production area; assist with loads, unloads, and moving product.
Execute and ensure compliance with the Fresh Production Planner.
Ensure production processes are followed to minimize shrink and maintain quality control.
Ensure tag-to-tag integrity for production planograms.
Ensure First In / First Out and dating of salesfloor items and bulk production processes are followed.
Keep wareroom and wrap areas organized.
Practice safety awareness and oversee production-area sanitation standards.
Ensure compliance with department SOPs and clean and sanitize sales floor, display cases, prep areas, and equipment.
Comply with department and Store operating procedures and federal and state regulations.