Sr Production Engineer

Instructure, Inc. • Salt Lake City, UT

1d • Hybrid

About The Position

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
As a Senior Production Engineer at Instructure, Inc., you will play a critical role in ensuring the reliability, performance, and scalability of our educational technology platforms. You will be a key contributor to our SRE team, focusing on proactive system health, incident response, automation, and continuous improvement of our infrastructure and applications.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience in a Production Engineering, Site Reliability Engineering (SRE), or DevOps role.
• Strong proficiency in at least one scripting language (e.g., Python, Go, Ruby, Bash).
• Extensive experience with cloud platforms (e.g., AWS, Azure, GCP), including deep knowledge of services like EC2, S3, RDS, Kubernetes, Lambda.
• Solid understanding of infrastructure-as-code principles and tools (e.g., Terraform, CloudFormation, Ansible).
• Demonstrated experience with containerization technologies (e.g., Docker, Kubernetes).
• Proficiency in monitoring and alerting systems (e.g., Prometheus, Grafana, New Relic, Datadog).
• Strong understanding of networking concepts, distributed systems, and database technologies.
• Excellent problem-solving skills and the ability to troubleshoot complex issues under pressure.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Experience with continuous integration and continuous deployment (CI/CD) pipelines.

Responsibilities

• Design, implement, and maintain highly available and scalable infrastructure for Instructure's core products.
• Develop and deploy automation tools and scripts to streamline operational tasks, improve efficiency, and reduce manual intervention.
• Monitor system performance, identify bottlenecks, and implement solutions to optimize resource utilization and user experience.
• Participate in on-call rotations to provide 24/7 support for production systems, troubleshooting and resolving complex incidents quickly and effectively.
• Collaborate with development teams to ensure new features and services are designed for reliability, performance, and operability.
• Conduct root cause analysis for production incidents, implement preventative measures, and document findings.
• Contribute to the continuous improvement of our SRE practices, tooling, and processes.
• Mentor junior engineers and share expertise within the team and across the organization.
• Evaluate and recommend new technologies and solutions to enhance our infrastructure and operational capabilities.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees