Production Customer Service Representative
About The Position
Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry. Come join our team! Our Hebron location primarily supports the Aerospace and Land Based Power Generation markets, developing advanced engineered thermal spray coating solutions and providing Best in Class support to our world-wide customer base. Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive. Position Summary: Based in Hebron, Kentucky the Customer Service Representative will perform essential job functions such as reviewing POs, managing shipment issues, maintaining daily job status updates, ensuring specimen quality, and preparing necessary documentation for job execution. Strong organizational and communication skills are critical to ensure efficient departmental coordination under the direction of the Customer Service Manager to meet customer specifications.
Requirements
- This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holders.
- High school diploma or equivalent
- Demonstrated organization and documentation skills
- Must be able to work in a sitting and standing position for extended periods of time in an office/industrial environment.
- Manual dexterity to perform detailed data entry functions.
- Ability to bend, pull, stoop and reach to perform functions
- Ability to lift up to 35 lbs.
- Must have the cognitive and mental capacity to perform essential job functions
- Must be able to communicate effectively orally and in writing
- Visual acuity to read documents, computer screens, files, etc.
- Ability to hear in person and via phone
Nice To Haves
- Working experience in a production environment preferred.
Responsibilities
- Conduct PO Review on all incoming parts
- Flag PO’s with any sort of discrepancies and work with internal contact or customers to quickly resolve discrepancies
- Resolve incoming receiving discrepancies
- Correct Job Travelers or any errors in planning paperwork
- Plan jobs, open folders to include all necessary paperwork i.e. tech plans, ops sheets
- Plan jobs for expediate fees/premium charges when not on PO
- Contact customer for an amended PO, if there are discrepancies
- Get folders onto the shop floor in an expedient manner
- Devise and manage method for reporting and communication “jobs on hold”; making sure to keep all interested parties updated on a daily basis
- Ensure proper material included with lab folders
- Maintain information within Epicor to ensure reporting is as accurate as possible
- Assist others as directed by Customer Service Manager including being a backup for Shipping/Receiving Clerk(s), as needed, to cover volume of work in certain areas.
- Follow all written instructions where provided, pack completed parts for shipping and unpack parts for processing
- Observe all Environment, Health and Safety Policy requirements
- Keeping work area neat and orderly at all times
- Wearing Personal Protective Equipment (PPE)
- Disposal of waste per safety standards
- Performs other tasks as assigned or dictated by position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
