Production Coordinator

MedImpact•San Diego, CA

About The Position

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join their team. The company's success is dependent on innovative professionals with top-notch skills who thrive on opportunity, high performance, and teamwork. MedImpact delivers leading-edge pharmaceutical and technology-related solutions that dramatically improve the value of healthcare, providing superior outcomes through innovative products, systems, and services that promote transparency and choice. Their vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry, aiming to be the premier Pharmacy Benefits Management solution.

Requirements

Individual Contributor III SG&A
This position is not eligible for Sponsorship.

Responsibilities

Participates as a team member on the Production & Distribution team to provide internal/external customer service including; completing daily assigned tasks, providing process improvement feedback, managing workload, supporting co-workers as needed.
Prints and distributes client communications, including but not limited to information kits, envelopes, mail service order forms, EOBs, Medicare Part D communications in accordance with the client's specific plan design and NCPDP, postal, and CMS regulations.
Follows through on pending internal/external requests to ensure they are completed in a timely manner and in adherence to established timelines.
Provides internal support for ad-hoc requests including, mail merge, letter projects, check printing and mailing, mailing, salesforce case requests, verifying accuracy while reducing error rate.
Alerts management to outages, priority issues, reoccurring problems, and patterns with internal/external requests.
Ability to complete assigned cases from leadership in a timely manner.
Prioritizes requests to make sure timelines are met.
Creates and/or revises existing process documentation and procedures as required.
Adheres to standard operating procedures and workflow process which include internal forms / documentation, systems, processes, and metrics.
Supports internal department’s implementation process including; salesforce case completion, member letters, all forms of checks, quality assurance, Inserts, and documents.
Maintains awareness of prefunded postage account balances, credits, and debits. Initiates postage requests as needed.
Maintains tracking of materials used daily such as envelopes, paper stock, preprinted stock, and formularies. Initiates reorders as needed.
Responsible for reviewing and adhering to department’s standard processes for escalation and notification procedures.
Assist with other departmental projects as requested.