RNC Production Coordinator

Airtron•St. Charles, IL

22h•Onsite

About The Position

The Production Coordinator will provide administrative and general business support to the Production and/or Installation team and builders handling a variety of functions to ensure that all operational and builder residential new construction needs are met. This role involves working closely with the Production Manager and field employees to ensure all needs are met, coordinating schedules with builders for on-time installations, and managing data entry. The coordinator will also make outbound calls to customers and builders, resolve issues, and build rapport with stakeholders.

Requirements

High School Diploma or GED
3-5 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers.
General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook
Must be able to communicate in English effectively, both verbally and in writing
Ability to work overtime with little notice; weekends hours may occasionally be required

Nice To Haves

Experience in HVAC or construction setting.
Customer service mindset
Ability to work independently and as part of a team
Excellent written and verbal communication skills
Able to work in a fast-paced environment
Strong organizational skills, attention to detail and the ability to multi-task
Willingness to learn and be a part of a team
Positive attitude and a team player
Related work experience may be substituted for education
Ability to build positive relationships with customers, both internal and external
Willingness and ability to work collaboratively with all levels of the organization
Safety mindset and acceptance of a safety culture

Responsibilities

Works closely with the Production Manager and field employees to ensure that all builder and job needs are met.
Partners closely with production management to assign and schedule field employees for installations.
Coordinates scheduling with builders to ensure on time installations.
Dispatches, monitors and follows up on the progress of field employees in completing scheduled work.
Manages data entry including notations and verification of timekeeping for field employees.
Utilizes emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Partners to effectively and fully resolve any issues or conflicts with scheduling or production.
Makes outbound customer phone calls which typically includes following up on permits and inspections as well as rescheduling services for customers.
Makes outbound courtesy calling to builders.
Builds rapport and fosters long-term relationships with builders and other stakeholders.
Follows all company policies and procedures, including but not limited to safety.
Other duties as assigned