Production Coordinator

Floor Coverings International•Grand Rapids, MI

5d•$50,000 - $60,000

About The Position

Floor Coverings International is North America's leading in-home designer floor coverings brand. Our company is uniquely designed to stand apart from other floor covering providers by delivering remarkable experiences. We specialize in personalized residential flooring, offering tailored support from selection to design and installation. At Floor Coverings International, we are committed to transforming spaces and exceeding customer expectations. Position: Production and Flooring Manager: As the Production and Flooring Installation Manager, you’ll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role requires strong leadership, multitasking, attention to detail, and industry knowledge. Bonus opportunities are available based on performance.

Requirements

Experience in flooring installation & production management
Strong communication skills (phone & in-person)
Proficient in scheduling, planning, and workflow optimization
Tech-savvy (Salesforce, Excel, Outlook, etc.)
Problem-solver with proactive planning skills
Highly organized and detail-oriented
Confident decision-making abilities
Valid driver’s license and insurance

Nice To Haves

Established industry contacts preferred
Bilingual (English/Spanish) a plus

Responsibilities

Customer Relationship Management : Build and nurture lasting relationships to enhance customer satisfaction and retention.
Sales Support: Provide assistance to the sales team, including possible ride-a-longs for complex quotes.
Communication : Provide customers and installers with clear updates on project start dates and timelines.
Team Collaboration : Hold weekly meetings with sales staff to discuss new sales and ongoing projects.
Installer Recruitment and Vetting : Proactively seek out and evaluate installer talent.
Installer and Vendor Management : Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships.
Conflict Management and Negotiation: Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships.
Daily Production Coordination : Communicate daily with installers to provide updates on project timelines and address any immediate needs.
Problem Solving and Resolution in Construction: Address and resolve challenges during construction to keep projects on track.
Warehouse and Inventory Management : Organize and oversee product storage, ensuring efficient and orderly warehouse operations.
On-Site Quality Control : Conduct regular job site visits to verify that work meets company standards and customer expectations.
Product Management : Oversee product allocation and manage job costs efficiently.
Documentation : Take before-and-after photos for every project to ensure accountability and quality
Customer Satisfaction : Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships.