Production Control Supervisor-(Night)

Berkshire Hathaway Energy•Des Moines, IA

7d•Onsite

About The Position

Provide functional support in the enterprise operations center, during an overnight shift, which offers advanced infrastructure support for Windows, Unix, and mainframe servers, databases, applications, hardware and software, telecommunications, peripherals, and data center environments. This role is responsible for identifying and resolving service-level problems and mission-critical tasks by assisting in the resolution of technical problems for complex IT systems. The position also involves understanding the organization’s strategic goals and contributing expertise in future planning activities.

Requirements

Bachelor’s Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor’s degree. A minimum of two years additional directly related technical experience is required.)
Six years of experience in the IT field, including technical support of IT systems.
Must be available to work an overnight shift aligned to location: Central Time: 12:00 AM – 8:30 AM (starting Monday) Pacific Time: 10:00 PM – 6:30 AM (starting Sunday evening)
Advanced-level knowledge of client/server, mainframe z/OS operating system and subsystems, applications environments, automated scheduling software, and monitoring systems.
Proven ability to identify conflicts and facilitate resolution.
Experience in risk and production management in the operations environment.
Ability to lead the work of others.
Superior organizational skills and excellent communication abilities.
Strong analytical, problem-solving, and decision-making skills.
Availability to work any shift including holidays in a 7/24 work environment.

Responsibilities

Plan and manage the work of the functional group.
Lead projects and initiatives.
Work at an advanced level in all enterprise operations phases, including client/server (physical and virtual servers), mainframe, networking, and telecommunications, using independent judgment in matters of significance and technical complexity.
Provide effective first, second, and third-tier problem recognition to ensure continuous, uninterrupted service through troubleshooting, isolation, resolution, and self-directed analysis to restore service affecting IT infrastructure.
Manage, schedule, report, and troubleshoot batch processing jobs utilizing automated scheduling software in mainframe and open systems environments.
Create and maintain job definitions, interrelationships, and calendars.
Investigate and work closely with applications and/or technical support staff in the event error conditions require corrective actions.
Evaluate, recommend, and implement automation and scheduling solutions to meet stakeholder needs.
Assist in handling business and IT-related emergencies.
Provide services for disaster recovery, data restoration, and Windows server decommissioning and hardware replacement.
Develop and maintain operational documentation.
Interact with internal and external technical support staff, including developers, technicians, managers, vendors, and carriers, when necessary, to work on affected hardware, software, and associated peripheral devices, including voice and data circuits.
Lead the functional team, direct day-to-day activities, and provide guidance and recommendations.
Provide input into team employee performance reviews.
Flag performance and personnel issues for people manager resolution.
Perform any additional responsibilities as requested or assigned.