Production Control Manager

Barclays•New York, NY

1d•$150,550 - $215,000•Onsite

About The Position

The purpose of the role is to effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. This involves providing technical support for the service management function, developing the support model and service offering, and executing preventative maintenance tasks. The role also includes analyzing system logs, error messages, and user reports to identify and resolve issues, as well as automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support, and stakeholder management. The Production Control Manager will identify and remediate potential service impacting risks and issues, proactively assess support activities, implement automations, and tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. For Vice President expectations, this role involves contributing to or setting strategy, driving requirements, and making recommendations for change. This includes planning resources, budgets, and policies, managing and maintaining policies/processes, delivering continuous improvements, and escalating breaches. If managing a team, responsibilities include defining jobs and responsibilities, planning for the department’s future needs, counseling employees, and contributing to pay decisions. They may also lead specialists to influence department operations, balancing short and long-term goals, and ensuring budgets and schedules meet corporate requirements. For an individual contributor, the role requires being a subject matter expert, guiding technical direction, leading collaborative assignments, and training/coaching less experienced specialists. The role involves advising key stakeholders, managing and mitigating risks, demonstrating a comprehensive understanding of organization functions, and collaborating with other areas for business-aligned support. Solutions will be created based on sophisticated analytical thought, with in-depth analysis and interpretative thinking required to define problems and develop innovative solutions. The role also involves adopting outcomes of extensive research and building trusting relationships with stakeholders. All colleagues are expected to demonstrate Barclays Values and Mindset.

Requirements

UNIX
Oracle PL
SQL
Autosys
Python
Shell
Perl
Sophis Risque

Nice To Haves

Experience with Equities Derivatives' applications.

Responsibilities

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, re-installing software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Contribute or set strategy, drive requirements and make recommendations for change.
Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.
If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
For an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction.
They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments.
They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
Manage and mitigate risks through assessment, in support of the control and governance agenda.
Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives.
In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
Adopt and include the outcomes of extensive research in problem solving processes.
Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
Analyze science, engineering, business, and other data processing problems to access complex applications problems, system administration issues, or network concerns.
Perform systems management and integration functions, improve existing computer systems, and review computer system capabilities, workflow, and schedule limitations.
Analyze IT information to determine, recommend, and plan installation of a new system or modification of an existing IT system.
Analyze user needs and software requirements to recommend feasibility of design within time and cost constraints.
Provide critical IT recommendation and support for the Equities Derivatives' applications during U.S. hours.
Improve the quality of systems and service, and increase business value by performing regular review of production incidents and recommending relevant stability enhancements.
Undertake projects as required, including, but not limited to, the following areas: capacity and performance management, monitoring initiatives, infrastructure upgrades, web based tools, reporting, and documentation.
Work with Front Office trading, operations and finance users, and in addition to these business stakeholders.