Production Control Manager

Kina'ole Foundation•Tamuning, GU

8d•Hybrid

About The Position

The Production Control Manager is responsible for supervising the daily operations of the Housing Service Desk and Production Control Center. This role ensures accurate and timely data entry, tracking, and reporting of all work management activities, including service calls, Indefinite Duration Indefinite Quantity (IDIQ) and Change of Occupancy (COM) work orders, and preventive maintenance tasks. The supervisor coordinates with various departments to support efficient workflow, contract compliance, and quality assurance across all assigned shops.

Requirements

Bachelor's degree in Business Management or equivalent
At least three (3) years of experience using work management systems such as Maximo, SAP, or Mincom.
Minimum of two (2) years of supervisory experience.
Proficiency in Microsoft Word, Excel, and PowerPoint, including report creation.
Ability to obtain access to U.S. Government Installations through a Common Access Card (CAC)
Valid Guam driver's license.

Responsibilities

Supervise daily operations of the Housing Service Desk and Production Control Center to ensure timely response and completion of service requests.
Coordinate daily work schedules and priorities with SRM Supervisors.
Monitor data entry and service order accuracy to ensure compliance with company procedures and contract standards.
Notify management and Government personnel of emergency situations and provide timely updates.
Maintain the preventive maintenance database, schedules, and inspection records; provide monthly schedules to the Government CORs.
Review repair costs and coordinate with the Quality Management team when IDIQ work thresholds are exceeded.
Ensure all IDIQ and COM work orders are properly approved, scheduled, and closed out with signed Government acceptance.
Prepare and submit all required Contract Deliverables (CDRLs) accurately and on time.
Generate and distribute reports and work documents for Government representatives and shop personnel.
Supervise Production Control Clerks to ensure accurate processing, tracking, and closure of all work orders.
Maintain up-to-date records, files, and warranty information in accordance with company procedures.
Coordinate appliance replacements and related activities with Government area managers.
Support management with production metrics and statistical reports on open, in-progress, and completed work.
Maintain effective communication between shifts through detailed pass-down notes.
Develop and maintain the 24/7 service desk schedule; provide support to off-hour personnel as needed.
Promote compliance with all company safety policies, personnel standards, and standard operating procedures.
Perform other related duties as assigned to support departmental and contractual objectives.
Maintaining effective communication and collaboration with team members and other departments.
Ensuring professional and courteous interaction with customers and Government representatives.
Meeting Performance Work Statement (PWS) requirements related to response times and service quality.
Upholding accuracy, timeliness, and contract compliance within all Production Control operations.