Production Control Analyst

Early Warning® • Scottsdale, AZ

1d • Hybrid

About The Position

This position supports production applications, customer implementations to Early Warning products, and provides level 2 application support. May support data movement with internal and external sources, and provide on-call support for level 1 and level 2 escalation issues related to connectivity.

Requirements

• Telco/Transmissions-focused: Education and experience typically obtained through completion of a Bachelor’s Degree in Computer Science, Information Systems with experience supporting users and an ability to relate business needs to system capability OR Education and experience typically obtained through completion of various technology certifications in systems and networking Computer operations experience with knowledge of networking and distributed systems coupled with the ability to apply this toward business operations OR experience with solid technology capabilities and a comfort level with applications and batch jobs.
• Knowledge of telecom/network functions and transmission protocols such as, TCP/IP, SFTP or Connect:Direct, Cisco or Juniper networks.
• All positions: Knowledge and experience supporting batch and online processing systems for Payments or Identity validation
• Knowledge of Unix, Linux, Windows, Oracle, SQL, MS Office, MS Access, Visio
• Ability to research and quickly resolve highly technical system and application issues.
• Effective written and verbal communication skills.
• Strong attention to detail, accuracy, and policy compliance.
• Prior application support experience in a financial services environment

Nice To Haves

• Additional related education and/or experience preferred

Responsibilities

• Analyze business problems, recommend solutions, and resolve operational or systems issues.
• Provide on-call support to Operations for “level 1 and level 2” escalation issues ensuring all required details are updated in the ticketing application.
• Maintain documentation of operational processes and policies to conform to audit requirements (in some positions, includes the client connection diagrams and all supporting client approvals.)
• Support and conduct client implementation testing related to new and existing clients and complete trouble-shooting with client.
• Validate and report SLA measurements monthly
• Participate in annual Disaster Recovery functional drills and full scale tests
• For Telco/Transmissions-focused position: Manage client implementations related to external connectivity needs such as telecom, SSL certs, networking, and transmissions.
• Create all necessary network connectivity requests such as telco setups, firewall requests, etc.
• Follow transmission templates for automated file transfers between clients and production systems.
• Support administration of File Transmission software applications, configuration files and various system components that support the movement and management of file deliveries.
• Work with all other Early Warning departments to perform ad hoc, or to automate ongoing, file transfers between various production systems.
• Complies with all security policies and procedures to ensure the highest level of integrity relative to data protection, confidential and sensitive information, and security within the workplace.

Benefits

• Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level