Production Case Manager

Biotec Dental Laboratory•Irvine, CA

33d•Onsite

About The Position

Join the BioTec Dental Laboratory team —where innovation meets precision, and people come first. At BioTec, we're not just keeping up—we're leading. Join a lab that integrates state-of-the-art digital workflows, advanced restorative materials, and a commitment to clinical excellence. You’ll play a critical role in case consultations, offering expert guidance on complex Crown & Bridge and Implant restorations, ensuring each case is crafted with precision and care. We invest in YOU so you can invest in our clients. Enjoy a competitive pay, medical, dental, vision, paid holidays, Paid Time Off (PTO) for your birthday, Simple IRA with employer match, employee lunches, ongoing training & growth opportunities, and a collaborative, energetic environment.

Requirements

Previous dental lab or clinical experience specializing in Crown & Bridge and Implant cases
Strong technical knowledge of dental restorations and materials
Experience working directly with dental providers in a customer-facing role
Excellent communication, organization, and follow-up skills
Proficiency in case documentation and CRM use
A team-first mindset with a passion for patient outcomes

Responsibilities

Serve as the clinical liaison between our lab and dental offices
Evaluate and consult on Implant cases to ensure accuracy and efficiency
Offer case-specific product recommendations tailored to each doctor’s needs
Manage communication with dental professionals via phone and CRM
Document notes, updates, and status changes for each case in our system
Proactively follow up with clients and internal teams to ensure smooth execution
Support case troubleshooting and ensure exceptional customer satisfaction
Collaborate cross-functionally with lab techs, managers, and admin teams