Production Application Support Engineer

CGI•Cary, NC

6d•Hybrid

About The Position

CGI is seeking an experienced and motivated Production Application Support Engineer (Hybrid Cloud) to join our infrastructure team supporting a leading global Bank client. Knowledge of the Fixed Income product set, related market events, market data feeds and an understanding of the trading lifecycle (order routing, execution and settlement). This is a Full-Time, On-Site employment opportunity located in Cary, NC in a Hybrid Model.

Requirements

At least 8+ years of Application Production Support engineering or systems administration experience within large enterprise environments.
Strong experience with Application Production Support within a trading or financial services environment.
Proven expertise in production support, incident management, root cause analysis, and service reliability, ensuring high system availability and SLA compliance.
Experience supporting Unix/Linux infrastructure across on-premises, virtualized, and/or cloud environments.
Strong knowledge of Unix/Linux operating systems, configuration, administration, troubleshooting, and platform maintenance.
Experience with Shell/Bash scripting and automation of infrastructure and patching activities.
Experience with configuration management or automation technologies such as Ansible or equivalent.
Experience integrating or supporting patch-management and infrastructure tooling.
Understanding of vulnerability remediation, system hardening, security controls, and patch compliance.
Working knowledge of enterprise networking, including TCP/IP, DNS, firewalls, and connectivity troubleshooting.
Experience working within formal change, release, incident, and operational governance processes.
Bachelor's degree in computer science or related field.

Nice To Haves

Knowledge of the Fixed Income product set, related market events, market data feeds and an understanding of the trading lifecycle (order routing, execution and settlement).
Trading desk knowledge – Listed Derivatives, Fixed Income.
Need to work directly with traders in a live trading environment.

Responsibilities

Respond rapidly to production incidents with data driven decision making, minimising downtime and financial impact.
Lead root cause analysis and conduct blameless post-mortems
Enhance application health monitoring and implement automation to reduce manual intervention and improve system resilience
Provide clear, timely updates to business stakeholders and senior technologists during incidents and follow-ups.
Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals
Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks
Support the growth of junior team members and promote a culture of engineering excellence and continuous improvement