Production and Application Support Analyst
About The Position
Under minimal supervision, responds to requests from users for new or modified systems. This may involve planning, designing, and analyzing various programs or software. Consults with users to identify current operating procedures for single departmental changes, define system requirements and determine programming and/or application functional requirements. Recommends technical and procedural design for new or revised applications, including system specifications and programming guidelines. Upon approval, may perform work on the masterfile. May write documentation to describe application changes for program development and corrections. Competent to work in most phases of application systems analysis but may require guidance in others.
Requirements
- Associate's Degree or equivalent
- At least 2 years of relevant experience planning, design, testing, implementation, support, analysis of programs and software, and or a participant in multiple phases of an integrated system implementation
- Able to work in an on-call rotation once every 6 weeks
Nice To Haves
- Bachelor's Degree or equivalent
- Proven experience working with any of the below tools: AWS Splunk ServiceNow SQL
Responsibilities
- Under minimal supervision, plans, designs, tests, implements, supports and analyzes programs and software.
- Consults with users to identify current operating procedures for departmental changes, defines system requirements, and identifies programming and/or application functional requirements.
- Based upon technical and procedural information, recommends designs for new or updated systems, and develops system specifications and programming guidelines.
- May also document application changes for program development and corrections, and help ensure that all change management policies and procedures are being applied.
- For technology projects, may be responsible for creating and maintaining relevant project management documents, including work plans, status reports and risk assessments, and may help guide project tasks among the Application Systems Analysts team.
Benefits
- Comprehensive benefits package to meet your financial, health, and work/life balance goals.
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance, pet insurance
- Traditional and Roth retirement options with service contribution and match savings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
